About This Role
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We are seeking a proactive and detail-oriented IT Support Specialist to manage and support local IT infrastructure and provide direct assistance to users and Executive users.
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This is a hands-on, in-person support role that requires strong interpersonal and problem-solving skills, with the ability to communicate effectively with both technical and non-technical stakeholders.
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Key Responsibilities
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* Provide local support for IT hardware including network switches, access points, media systems in meeting rooms, visitor registration systems, CCTV, and end user devices
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* Deliver first-line support and guidance to users on routine IT issues, while reinforcing the use of helpdesk systems for proper ticketing and prioritization
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* Serve as the primary point of contact for high-priority issues, ensuring swift resolution and outstanding service, particularly for Executive users
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* Maintain accurate and up-to-date records including network diagrams, configuration files, and procedural documentation
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* Contribute to internal knowledge management by reviewing and approving documentation to ensure clarity, accuracy, and alignment with company standards
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* Support the onboarding of new vendors and applications into IT Service Management and IT Operations workflows
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* Collaborate cross-functionally to review incidents, identify root causes, and promote continuous improvement initiatives
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* Support IT-service catalogue and manage service agreements
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Your Profile
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To succeed in this role, you will have:
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* Proven experience in IT support, infrastructure monitoring, or related technical roles
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* Strong interpersonal and problem-solving skills, with the ability to communicate effectively with both technical and non-technical stakeholders
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* Familiarity with ITSM tools, asset management, and knowledge management systems along with MS tools (e.g. excel, PowerBI)
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* Ability to work independently while coordinating with global teams and external service providers
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* Commercial experience/background beneficial
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* Proficiency in English and German
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What We Offer
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In return, we offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package.
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Please submit your CV in English.
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