Position: Service Desk Technician
Location: Bochum
Employment Type: Full-time
Type of job: hybrid
Languages: Fluent in English & German
Are you passionate about helping people and enjoy problem-solving? Do you have great communication skills, a curiosity about technology, and some basic IT knowledge?
We are looking for a Service Desk Technician who is fluent in English and German to join our welcoming and supportive team. This role is perfect for someone who thrives in a collaborative environment and loves assisting others.
Why Work With Us?
At UCI, we are dedicated to fostering a diverse and inclusive workplace where everyone can succeed. Our culture is built around teamwork, support, and personal development. While a solid foundation in people skills is essential, we also look for candidates with basic IT knowledge or a strong interest in technology. We'll provide you with all the training and tools to develop further technical expertise.
What You’ll Be Doing:
* Helping people: Be the first point of contact for users experiencing technical issues, providing support via phone, email, or chat in both English and German.
* Listening and communicating: Understand users' needs, communicate clearly, and offer simple, reassuring solutions.
* Problem-solving: Identify common issues and guide users through basic troubleshooting steps.
* Learning on the job: Expand your technical skills and knowledge with the support of the team and ongoing training.
* Collaborating: Work closely with colleagues to resolve more complex issues, learning from senior team members.
Who You Are:
* Fluent in English and German, with confidence in communicating in both languages.
* Strong interpersonal skills, naturally empathetic, patient, and a great listener.
* Curious about technology, with basic IT knowledge, such as:
o Familiarity with common operating systems (Windows, iOS).
o Understanding of basic networking concepts (e.g., IP addresses, Wi-Fi, LAN/WAN).
o Knowledge of productivity tools (Microsoft Office, Azure, M365).
o Ability to identify and troubleshoot common hardware issues (e.g., printers, monitors).
o Familiarity with service desk or ticketing systems (e.g., ServiceNow, Zendesk).
o Some prior experience in IT support or a related field, or formal education (e.g., technical diploma or certifications like CompTIA ITF+ or similar), is a plus but not mandatory.
o Eager to develop new skills and grow in a technical field.
o Team-oriented and thrive in collaborative problem-solving environments.
What We Offer:
* On-the-job training: Build your technical knowledge and skills, no matter your starting point.
* A supportive and inclusive workplace: We value diversity and encourage applications from women excited to grow in the technology field.
* Career development opportunities: Learn and advance within the organization.
* Competitive salary and benefits package.
* A meaningful role: Help people solve problems and make a real difference every day
How to Apply:
If you're excited about the opportunity to develop your skills in IT while helping people, we'd love to hear from you!
Please send your CV and a short cover letter