Job Description :
* Managing the operational sales and process flows, including the organization of the processes in the shop and the stocking of goods during low sales periods
* Being responsible for monitoring sales, orders goods proactively and prudently
* Complying with company policies and legal requirements
* Sharing responsibility for achieving and monitoring sales targets
* Implement sales promotions and marketing campaigns in consultation with the Sales Team Leader and instructions from Category Management
* Being responsible for cash accounting and cash management
* During peak times, supporting the duties of Sales Assistants and Beauty Consultants
* Motivating and leading the shop team to achieve high performance standards and excellent customer service
* Regularly communicating sales and general company goals to the team on his/her shift as specified by the Sales Team Leader
* Regularly conducting ad-hoc feedback discussions with the employees of his/her shift
* Acting as a role model for the shift team, especially with regard to the SETUR team and customer promises
* To ensure a good working atmosphere and respectful and constructive cooperation
* To ensure excellent customer service and satisfaction
* Handle and resolve customer inquiries and complaints promptly and professionally
The Candidate We Are Looking For :
* Completed training in retail or comparable qualification
* Several years of experience in retail, ideally in a shift management position
* Experience in the airport or travel environment is an advantage
* Independent and solution-oriented way of working
* High motivational ability (employees on shift) and strong communication skills
* Strong organizational skills
* Committed demeanor and high service orientation
* Assertiveness and sense of responsibility
* Very good German and good English skills