Inserat online seit: 18 Juni
Aufgaben der Stelle
Title: VP, Operations
*This role may be leveled at VP or SVP depending on experience, scope, and impact.
Manager: Chief Clinical Officer/Chief Operating Officer
Location : Remote with preference for a candidate located in one of Tia’s major markets: SF, LA, NY or Phoenix
Role Summary
Tia is looking for a sharp, data-obsessed operator who knows how to turn strategy into repeatable, scalable, margin-positive execution across a multi-state/multi-site clinical business. This leader will serve as the CCO/COO’s execution engine, translating strategic ideas and operating targets into operational reality with focus, clear priorities, and disciplined follow through. We have no shortage of vision; what we need is an operator who knows how to sequence, synthesize, and dive — and who is as comfortable setting enterprise-wide expectations as they are rolling up their sleeves in the details.
The VP, Operations will build and lead the core clinical operating system of the business: capacity planning, clinical operations, visit + scheduling design, visit throughput and patient flow. They’ll see around corners and anticipate the next nine months of operational needs. This person thrives where complexity meets speed — translating top-level goals into clear operational plans, measuring what matters, and ensuring teams deliver.
This is a player‑coach role for someone who thrives in the details, moves fast, doesn’t wait to be asked, and takes pride in getting results. They roll up their sleeves, pressure‑test assumptions, build and refine operational models, and hold teams accountable with clarity and empathy. They love a good experiment, move fast with data, and never lose the plot: patient outcomes and business performance must rise together.
This role requires strong executive presence, the ability to influence across clinical and corporate teams, a strong desire and ability to build relationships with clinicians and comfort presenting to the leadership team and Board.
Key Responsibilities
Operational Leadership & Execution
Lead day-to-day and long-term operations across all clinics, markets, and care modalities to achieve volume, access, quality, and EBITDA goals.
Rapidly translate strategic direction into operational reality — including scheduling models, visit templates, staff allocation, workflows, and performance expectations.
Own critical operational mandates (e.g., build the design and system Tia needs to hit appointments completed per day targets) and drive end-to-end implementation across markets, clinicians, systems, and workflows.
Build scalable operating models that improve access, efficiency, and margin without compromising patient experience.
Drive execution on cross‑functional initiatives tied to revenue, cost, quality, and patient experience – ensuring every team knows their targets and delivers on time.
Prioritization, Alignment & Organizational Discipline
Set expectations, operating standards, and performance baselines for operations, clinic leadership, and cross‑functional partners.
Maintain a clear, real‑time picture of business performance across membership, visit volume, utilization, staffing, service throughput, patient experience, and unit economics.
Establish and run the operating cadence: weekly business reviews, monthly operating reports, quarterly planning, and performance check‑ins.
Proactively identify operational risks and root causes, elevate with crisp recommendations, and lead the org toward rapid resolution.
Drive continuous improvement: simplify processes, eliminate waste, and iterate operational models to improve margin and quality.
Hold teams accountable through clarity, transparency, and consistent follow‑through.
Operate through a lens that quality + operational efficiency must both be true.
Forward‑Looking Operational Strategy
Anticipate operational needs 6‑12 months ahead — capacity constraints, payer shifts, staffing requirements, workflow redesigns, clinical throughput challenges, etc to better inform the decisions we make today
Build, test, and refine operational models that support growth, quality, and financial targets.
Identify bottlenecks before they become crises and lead the organization toward proactive solutions.
Player‑Coach Leadership
Step into the details when needed: audit workflows, review schedules, evaluate throughput, refine KPIs, and validate assumptions in real time.
Coach and develop operational leaders while personally owning high‑stakes deliverables.
Build strong, trusting partnerships with Clinical Leadership, Marketing, Product, Finance, RCM, and People to ensure end‑to‑end alignment on operational performance.
Serve as the COO’s operational proxy, representing Operations with authority and clarity cross‑functionally and in and Board‑facing forums.
Collaborate with market and clinic leadership to ensure consistent, high‑quality operations across all sites and modalities.
Drive a culture of accountability, clear communication, and results across all operational teams.
Analytics, Metrics & Decision Support
Oversee operational KPIs, dashboards, and predictive models tied to visit volume, capacity, staffing ratios, utilization, revenue, cost structure, and patient experience.
Align operational forecasts with financial plans and ensure leadership has real‑time insight into performance.
Lead deep‑dive analyses to determine root causes, identify opportunities, and guide decision‑making.
Partner with Strategic Finance to align operational forecasts with company financial plans.
Abilities & Skills
Deep experience running fee‑for‑service primary care operations — understands visit throughput, provider templates, care team workflows, and the economics of outpatient care.
Strong operational instincts; decisive operator who has scaled complex, multi‑site care delivery models.
Exceptional ability to prioritize, synthesize, and sequence ideas into a clear action plan.
Executive presence and clarity of communication — concise, structured, direct.
Ability to influence without ego, and hold teams accountable with empathy, firmness and respect.
Strong operational design and process‑building skills; comfort leading through ambiguity and scale.
Ability to see around corners — anticipating operational needs before they surface.
Strong player‑coach: able to lead at altitude and also drop into the weeds to unblock and execute.
High analytical horsepower; able to interrogate data, build models, and translate insights into action.
Deep patient‑oriented mindset – understands that better operations must improve outcomes, not just margins
Comfortable working in an environment with high ambiguity, high expectations, and high velocity. Not afraid to prototype, test and pivot.
Qualifications
12+ years of operations leadership in healthcare, with significant experience running fee‑for‑service primary care at scale.
Proven track record of delivering operational, quality, and financial results in a multi‑site or multi‑market environment.
Strong experience with scheduling optimization, throughput improvement, provider efficiency, and workflow redesign.
Hands‑on experience building operational models; proficiency with SQL, Excel required; BI tools (e.g., Tableau) a plus.
Experience partnering with executive teams and presenting to Boards.
Prior experience in high‑growth, operationally complex healthcare environments strongly preferred.
Tia is committed to pay equity and pay transparency.
Starting pay for qualified applicants will depend on a combination of job‑related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is set forth below and this range may be modified in the future.
The base salary range is $200,000-$275,000 plus a performance‑based bonus.
Benefits
Unlimited vacation
Free Tia membership
Competitive stock option package
$300 one‑time WFH stipend
$50/month phone and internet reimbursement
Medical, dental, and vision benefits
401k program (no matching at this time)
Top of the line 13\" Macbook Pro
Travel stipend for team off‑sites
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