About the Company
We are a global innovator in electric mobility and smart transportation solutions, focused on transforming how people and goods move in everyday life. Our portfolio spans advanced micro-mobility products, intelligent service robotics, and short-distance transportation technologies.
With a strong international presence across Europe and beyond, we combine cutting-edge research, design, and engineering to deliver seamless, efficient, and future-focused mobility experiences.
Role Overview
In this role, you will play a key part in delivering an outstanding customer experience while ensuring the smooth day-to-day operation of service processes. You will act as a central point of contact between business customers, service partners, and internal teams across multiple regions.
The position requires a balance of technical understanding, operational oversight, and customer-focused problem solving to continuously enhance service quality and performance.
Key Responsibilities
* Provide high-quality support to B2B customers (e.g., retailers and partners) via phone and digital channels, addressing inquiries, issues, and complaints
* Oversee and manage service partner performance, ensuring service levels meet business expectations
* Handle technical queries, offering guidance and follow-up to ensure timely resolution
* Process warranty claims and service-related transactions within internal systems (e.g., SAP)
* Gather and assess relevant information to effectively resolve customer and partner inquiries
* Escalate complex or unresolved issues to the appropriate internal stakeholders
* Collaborate closely with cross-functional teams and international offices to ensure aligned communication and efficient issue resolution
* Monitor and take ownership of service-related costs within the assigned market
* Contribute to the development and improvement of service standards, processes, and operational efficiency
Skills & Experience
* Bachelor’s degree, ideally in a technical or engineering-related field
* Strong understanding of customer service principles and best practices
* Technical aptitude, with the ability to quickly learn and support a range of products
* Experience with administrative processes and systems (SAP experience is a plus)
* Ability to work independently and make sound decisions under pressure
* Fluent in German and English (written and spoken)
* Proficient in Microsoft Office tools
* Proactive, hands-on approach with a strong sense of ownership
* Excellent communication, listening, and interpersonal skills
* Strong analytical and problem-solving capabilities
* High attention to detail and accuracy
* Ability to manage multiple tasks and work effectively in a fast-paced environment