Job Title: Head of Support and Service Excellence
We are seeking a highly motivated and experienced leader to head our customer support team. The successful candidate will be responsible for driving excellence in service delivery, ensuring seamless collaboration with cross-functional teams, and developing high-performing teams.
About the Role:
* Lead a team of customer support professionals to achieve exceptional service standards
* Collaborate closely with sales, order management, plant, and logistics teams to ensure a unified customer experience
* Implement standardized service commitments across the organization
Key Requirements:
* Proven track record of leading and developing high-performing teams
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Fluency in German and English languages
What We Offer:
* A dynamic and challenging role in a growing division of an international corporation
* A hybrid working model that balances remote and collaborative office experience
* A competitive reward package that recognizes individual performance and potential
* Ongoing professional development opportunities and learning initiatives
How to Apply:
If you possess the skills and passion required for this exciting opportunity, we encourage you to submit your application. Our organization is committed to creating a sustainable future while fostering positive change for both the environment and people within the global energy storage system.