Are you motivated to optimize processes and ensure smooth operations across borders? And do you want to develop yourself professionally and personally in a global, esteemed conglomerate within Medtech, audio, video and gaming? Then you might be our new colleague.
As our Reverse Logistics Administrator, you will ensure timely return order fulfillment within SLA, resulting in high customer satisfaction in the EMEA region. You will also support organizational goals for quick turnaround on return orders and contribute to a positive brand experience and perception of our brand Jabra - and our After Market Sales and Jabra Service Solution departments.
The team you will be part of:
At our office located in Raubling, Germany, will join our After Market Services for the EMEA region and report to Manager, Felipe Gil, who is physically located in Paris, France.
Our team is committed to inclusivity and collaboration, and we are looking forward to bringing on a new colleague who understands the importance of growth and refinement.
Your contribution is appreciated, and you will:
* Manage warranty returns, including data entry, customer communication, and tracking order shipments and status.
* Ensure return orders run smoothly through our systems, resolving issues and coordinating with 3PL to meet SLA requirements.
* Communicate daily with 3PL for guidance on return issues, aligning operational processes and transportation.
* Handle exceptions on RMAs, coordinating with 3PLs and stakeholders to resolve discrepancies and maintain system alignment.
* Support AMS team by participating in projects, managing extended warranty claims, and acting as backup for team tasks like forecasting and inventory management.
We are open to your background and level of experience, where we imagine that the following will enable you to thrive in your new role:
* Two years or more of relevant experience within a Logistics & Operation-, or Customer Service function.
* User of ERP systems with broad experience and understanding of Microsoft D365, AX - or other ERP systems - and the system functionality IT-wise.
* Good PC Skills including working knowledge of Microsoft Office and Windows.
* Vocational training or a bachelor graduate in a relevant field of study.
* Capable of handling various tasks and managing several customers and their orders simultaneously.
* Highly capable in effectively communicating in English & German, both in writing and conversationally.
Personal Attributes, we imagine that you are:
* Pleasant and courteous telephone etiquette.
* Self-motivating, constructive and customer service oriented with good communication skills.
* An individual with organizational skills.
* An individual able to collaborate across geographical boarders with a customer-centric mindset and a passion to ensure objectives are met.
Preferred (Not Required) Experience
* Telecom, high-tech, or consumer electronics industries.
* Communicating in another European language is highly appreciated.
Please also note that this role offers a hybrid work environment, including remote work options agreed upon with your manager.
We encourage you to apply
Even if you don’t match all the above-mentioned skills, we will gladly receive your application if you think you have transferrable skills. We highly value a mindset, motivation, and energy, that aligns with our core values, to not only ensure success for you, but for your team and the wider GN organization as well.
We are dedicated to an inclusive recruitment process
All applicants will receive equal consideration for employment. As such, we encourage you to submit your CV without a photo to ensure an equal and fair application process.
Should you have any special requirements for the Interview please let the hiring manager know upon accepting invitation to interview.
How to apply?
Use the ‘APPLY’ link no later than 12th of October 2025. Applications are assessed on a continuous basis, so don’t wait to send yours.
On a time crunch? Feel free to only submit your up-to-date CV including a few sentences outlining your motivation for applying – quick and easy.
If you would like to know more about the position, please contact EMEA Aftermarket Services Manager, Felipe Gil on LinkedIn.
Join us in bringing people closer
GN brings people closer through our leading intelligent hearing, audio, video, and gaming solutions. Inspired by people and driven by innovation, we deliver technology that enhance the senses of hearing and sight. We help people with hearing loss overcome real-life challenges, improve communication and collaboration for businesses and provide great experiences for audio and gaming enthusiast.
We hope you will join us on this journey and look forward to receiving your application.
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