As a crucial part of our Product team at Zoho, the Customer Success Specialist plays a key role in delivering an exceptional experience for our new and existing clients. This team is responsible for the end-to-end onboarding process, ensuring our clients seamlessly adopt Zoho's robust suite of solutions and make full use of its capabilities. Additionally, you'll gather valuable customer feedback to help refine our products and align them with client needs. With an extensive portfolio that includes CRM, Marketing automation, Finance, Custom Solution and business intelligence tools, Zoho empowers organizations of all sizes to run their businesses with cutting-edge technology. Your role will involve helping customers get the most out of Zoho's ecosystem by understanding their workflows, tailoring solutions, and enhancing user experience. The Role: Client Onboarding : Guide our new DACH/Spanish customers through a structured onboarding process via meetings, video calls, and email, ensuring they fully implement Zoho’s solutions within their organization. Consultative Approach : Understand the industry and customer business and Provide a customized, consultative experience for each client to ensure their accounts are set up optimally and that they gain maximum value from Zoho's suite of applications. Product Training : Lead product training sessions to both new and existing clients, familiarising them with Zoho apps features and capabilities for optimal adoption and usage. Customer Meet-ups : Organize regular in-person or virtual meet-ups with customers for demos, workshops, and training sessions to build strong relationships and reinforce product usage. Feedback and Improvements : Listen to and understand clients’ challenges and needs, gathering feedback to share with the Product team to refine and improve the Zoho experience. Customer Success Insight : Spot opportunities for further product customization and share insights that can improve the customer journey and expand market reach. Requirements Have at least 3-5 years of experience implementing journeys and features in an agile development lifecycle. Minimum of 2 years in a customer facing role is highly desirable. Hands-on experience as an end-user in IT implementation with any equivalent CRM application is essential. You have a solution-focused mindset, capable of troubleshooting unexpected client challenges and offering creative workarounds. Background in SaaS, startup, or scale-up environments is advantageous. Strong writing skills for creating product documentation, tutorials, and training resources. Ready to visit clients as needed for demos, workshops, and training sessions. Communication level in English and fluency in German are mandatory for this role. Benefits Competitive salary package aligned with candidate's qualifications, experience, and the market value of the role. Supportive and inclusive team and colleagues. MacBook, mobile and paid SIM. Company provided lunch. Permanent Contract after the successful completion of the probationary period. A vibrant international environment. Reimbursement of approved business expenses. Opportunity to work with a global team and contribute to the growth of a leading technology company. It is important for the applicant to hold a national or EU passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!