As part of a newly established center-led strategy, we are looking for a highly driven and service-oriented Senior Manager, Procurement Service Center (PSC) to build, lead, and operate our virtual procurement service desk. This role is key in managing our global ServiceNow (SNOW) platform, ensuring efficient ticket handling, user support, and measurable service-level delivery across Fresenius Kabi’s global Procurement function. You will lead a team of service desk professionals, oversee performance analytics in collaboration with our Procurement Center of Excellence (COE), and contribute to global transformation efforts. Your focus will be to reduce complexity for end-users, drive operational excellence, and help align services with Fresenius Kabi’s global procurement strategy. Key Responsibilities Lead the PSC team and manage all aspects of Procurement end-user support via an automated virtual service desk (ServiceNow). Recruit, develop, and motivate a high-performing team of service agents. Monitor ticket patterns and workload trends to improve response times, knowledge base articles, and training programs. Ensure effective use and maintenance of tools including SAP Ariba, SAP P2P, and SNOW; resolve system issues and ensure data security. Collaborate with Shared Service Centers (SSCs) and Business Process Owners to harmonize policies and improve service efficiency. Provide performance insights to Procurement leadership, supporting continuous improvement and M&A readiness. Act as key liaison for stakeholders, Transformation and COE teams, and ensure alignment with global digitalization projects. Your Profile Bachelor's degree in Business, Supply Chain, IT, or a related field. 5 years of experience leading procurement/shared service centers in a global context. Proven experience with ServiceNow (or similar platforms), SAP Ariba, and end-to-end P2P processes. Strong leadership and team development skills; experienced in managing service performance and KPIs. Hands-on involvement in procurement transformations and virtual service desk implementations. Strong communication, change management, and stakeholder engagement skills. Ability to work in a fast-paced, international environment with cross-functional teams. Mindesteingruppierung/Minimum Grading: AT