Company Description
The Hoxton, Charlottenburg (Berlin) – Public Area Attendant (m/w/d)
The Hoxton take on Europe! We’re popping up in some of our favorite cities and we’ve opened our first hotel in Germany in the city of culture and creativity, Berlin. We are now looking for an experienced Public Area Attendant to join our team.
Our first Hoxton in Germany is home to 234 bedrooms of varying sizes, a ground floor restaurant, coffee bar and streetside terrace and The Apartment – our unique meetings and events concept.
Reporting to our Assistant Head Housekeeper, you will be responsible for providing brilliant and genuinely helpful customer service for every guest looking to stay in The Hoxton, Charlottenburg.
More about us...
The Hoxton is a series of open-house hotels, each in a neighbourhood that we love. Ever since we opened our first hotel in Shoreditch, we’ve never just been about offering a bed for the night. We want to be more than that: proving style doesn’t need to be sacrificed for good value and providing a place where guests can hang out alongside the locals and submerse themselves in the neighbourhood with vibrant, welcoming public spaces.
Job Description
What you’ll do…
1. You’ll be responsible for the cleaning and servicing of public areas in the hotel, ensuring that these are always cleaned to brand standards, and are well presented and maintained.
2. To be responsible for reporting any maintenance defects in public areas and back of house through.
3. To ensure that all public areas adhere to all brand standards and quality audit standards.
4. To be responsible for the cleaning and maintenance of exterior areas of the hotel including but not limited to guest entrances and loading bay areas.
5. To oversee the delivery and collection of linen and terry on a daily basis.
6. To be responsible for the stocking of linen and housekeeping supplies on guest floors and in stores, and to ensure that these storage areas are clean and well maintained.
7. To ensure guest floors are clean and well maintained at all times.
8. To assist with other tasks to support the housekeeping team as required.
9. To ensure that all Health and Safety standards are adhered to and any breaches in standards are reported to the Assistant Head Housekeeper.
10. To ensure all cleaning materials are handled correctly and to be fully aware of local regulations.
11. To attend all training sessions required.
12. To always maintain a positive and friendly attitude, even when working to find solutions to challenges.
13. To provide the highest level of customer care, and to provide a friendly, helpful and responsive level of service for our guests.
14. To assist in the cleaning of public areas and back-of-house areas as required.
Qualifications
What we’re looking for…
15. You have a high level of verbal and written communication skills (German and English is favorable) and competent computer skills.
16. You have the ability to build relationships with colleagues and customers.
17. We leave our egos at the door and help each other to get the job done
18. You’re up for doing things differently and trying (almost) everything once
19. If we get stuck in a lift together, we’d have a good time and share a few laughs
20. You want to be part of a team that works hard, supports each other and has fun along the way
Additional Information
What's in it for you...
21. The opportunity to join an innovative, fast-growing, international group that’s committed to not just building new hotels but building a global brand.
22. 24 holidays per year (plus bank holidays) and extra time off to volunteer with one of our partner charities.
23. A competitive package, plenty of opportunity for development and rewards for going the extra mile and living our values.
24. The chance to challenge the norm and work in an environment that is both creative and rewarding.
25. Become part of a team that’s very passionate about creating great hospitality experiences and building a portfolio of brands.
26. Enjoy a free night at The Hoxton and a meal for two when you first start with us.
27. Great discounts across the entire Ennismore family.
28. Lots of opportunity to progress and switch it up as part of a global family of brands.
29. Regular team get togethers, from our team drinks to our (pretty special!) bi-annual parties – we know how to have a good time!
30. An annual diversity and inclusion calendar of events creating opportunities for you to learn, celebrate and make a positive impact.
31. We’ve got your commute covered — no stress getting to work.
32. Meal vouchers and our Pluxee Benefit card to keep you fuelled while on shift.
33. Get in touch with experts from OpenUp to balance work and life or any other mental-wellbeing related topic.
34. Enjoy lots of Discounts through our Corporate Benefits Discount webpage.