Personal Shopping & Client Relations Manager (f/m/d)
To support our Personal Shopping team we are searching for a Personal Shopping & Client Relations Manager (f/m/d) to be based in our Munich office.
WHAT YOU WILL DO
1. Act as the point of contact and ambassador to Mytheresa’s top clients
2. Develop one-to-one client relationships through regular communications, and refer to individual’s order/ returns histories to enhance understanding of client base
3. Increase spend of individuals and develop customer loyalty through understanding customer’s style needs: identify sale opportunities for requested items, suggest additional pieces to their taste from weekly uploads and curate weekly emails to customers with recommendations based on their shopping behavior and preferences
4. Create and implement new selling ideas to ensure sales targets are met
5. Drive and participate in all acquisition opportunities
6. Implement an entertainment program and create an extraordinary experience for top customers who join Mytheresa VIP events
7. Responsible for the Pre-Reservation four times a year
8. Responsible to update the preference sheet/ profile of the customers
9. Actively liaise closely with the buying team, the brand marketing team and the brands in case of re-ordering sold-out pieces
10. Demonstrate eagerness to know all about the latest trends in fashion and lifestyle as well as designers
WHO YOU ARE
11. 3-5 years of work experience in a similar position, preferred in the field of luxury fashion, ideally in e-commerce
12. Be passionate about your customers – have a true service and ‘roll-up-the sleeves’ mentality
13. Love for fashion and technology
14. Enthusiastic, innovative and creative
15. Sales-driven
16. Tech savvy
17. Great communicator
18. Organized and detail oriented
19. Fluent in written and spoken German and English (fluency in other languages is a plus)
WHAT WE OFFER
20. Up to 32 days of holiday, depending on the length of service, starting with 28 days
21. Mobile office with up to 20% of your total contracted hours (job and position permitting)
22. 10 days/year of mobile office abroad in EU-countries (job and position permitting)
23. Language & e-learning courses
24. Staff discount of up to 30%
25. Company pension scheme
26. Discounted membership for selected sports platforms & gyms
27. Discounted travel card
28. Access to LinkedIn Learning
29. Individual support on mental health & well-being (e.g. compatibility work and family life)
30. Social Day
31. Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.