⭐ Your next adventure awaits here ⭐ PAVIS GmbH is one of Europe's leading service providers in the field of Intellectual Property (IP). The focus is on worldwide payment of annual fees for patents, EP validations and the maintenance of trademarks. PAVIS manages a portfolio of over 1,000,000 property rights for more than 1,500 customers. In 2020, PAVIS Payments GmbH, a subsidiary of PAVIS GmbH, received permission as a regulated payment institution by the BaFin (the German regulatory authority) and since then provides payment service to the customers of PAVIS GmbH. PAVIS has been part of Questel pay since 2021. Questel’s mission is to become one of the world's leading providers of intellectual property and innovation management solutions. Questel operates internationally from over 30 offices in the US, Asia and Europe. To support the 95-strong team at the Starnberg location, we are looking for a Onboarding Specialist - Intellectual Property (m/d/f) The position is reporting into the Director, Center of Excellence Annuities. You will be part of a very dedicated service delivery team which puts customer at the center. We are serving international customers across the globe and are taking care of their most valuable assets, their IP rights. The Operations/Service Delivery function plays an integral role in our business model and is working closely with our Sales departments as well as with Client as well as Data Onboarding teams. As part of the Data Onboarding team, your task will be to deliver a high quality data onboarding service to our customers and support them during their transition phase to PAVIS. Tasks: Responsible to onboard new customers with their entire portfolio Responsible to perform reboarding projects before usage of the Connect interface or change to a new IPMS Support other operational teams with updates to data in PAVIS database Logical and substantial validation of new customer data Conversion of incoming data into the PAVIS database system's standard Active care and support of new customers during the migration process Implementation or instigation (depending on your technical knowledge) of software adjustments, tool- or interface-developments Close cooperation with the various onboarding teams as well as external software-engineers Reporting and documentation of internal processes Quickly and professionally process data onboarding projects & requests while adhering to Service Level Agreements (SLAs) and individual contracts. Correspondence in German and English (in writing and by phone) with national and international customers Regular processing of individual inquiries and smaller projects Active participation in the achievement of business objectives The perfect match Successfully completed education as patent paralegal; foreign language correspondent, IT adminstration or comparable qualification Strong technical knowledge about data manipulation and methodologies as well as ability to obtain patent data from official databases such as PTO registers Ability to analyze and compare data, identify discrepancies or issues and propose solutions Proficient in Excel and/or SQL Practical work experience in IP and deadline management Independent, reliable, detail-oriented and precise Precise, solution-oriented and structured way of working Commitment, initiative and distinct ability to work in a team Strong communication skills and quick comprehension Fluent in written and spoken German and English, other foreign languages an advantage Confident handling of MS-Office and a strong affinity for IT Project management experience would be an advantage What we offer Future-oriented and crisis-proof service company with flat hierarchies and short decision-making paths Flexible working hours & hybrid work model Pleasant working atmosphere in a dynamic and international environment Interesting, diverse and exciting tasks Independent and self-reliant work Regular company events (breakfast, Christmas party, summer festival, barbecue events, etc.) Dog-friendly office Excellent S-Bahn connection & parking space Join PAVIS, be part of the Questel Group, a growing international group, and live a great human adventure! Job location : Starnberg, Germany (hybrid - up to 80% remote work) Als reguliertes Zahlungsinstitut benötigt die PAVIS bei etwaiger Anstellung ein einwandfreies polizeiliches Führungszeugnis. Postalisch gesendete Bewerbungsunterlagen können wir leider nicht zurücksenden. Einen datenschutzrechtskonformen Umgang mit Ihren persönlichen Daten sichern wir Dir zu. Driven by values of entrepreneurship, respect, and integrity, Questel is committed to growth and social responsibility. We foster an inclusive, equitable workplace where all feel respected and empowered, regardless of background. Questel is an Equal Opportunity Employer, considering all qualified applicants without discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or other protected factors.