Job Title: Banqueting Manager / Conference & Events (m/f/d)
Salary: €65.000 - €70.000 + 10% bonus
Languages: German c1 Level and English
Role overview
* Hands-on Banqueting Manager responsible for leading large-volume conference and banqueting operations in a major event hotel, ensuring seamless delivery of high-capacity meetings, conferences, banquets and social events.
* Leads a sizeable front-of-house banqueting team, guaranteeing excellent guest service, efficient execution and adherence to quality and brand standards across multiple function spaces.
Key responsibilities
* Manage the full banqueting operation for meetings, conferences, gala dinners, weddings and large corporate events, ensuring smooth setup, service and breakdown according to function sheets and client requirements.
* Lead, motivate and schedule the banqueting team (supervisors, waiters, bar staff, casuals), providing hands-on support on the floor during all major events.
* Create and optimise rotas for large volumes, ensuring adequate staffing levels while controlling labour costs and complying with local labour regulations.
* Brief the team before each event, checking room setups, AV, décor and service points, and ensuring all standards are met before guest arrival.
* Act as the primary operational contact for conference and event clients on the day, handling last-minute changes and resolving issues quickly and professionally.
* Coordinate closely with Conference & Events Sales, Kitchen, Restaurant/Bar and Technical teams to guarantee seamless handover from planning to operations.
* Monitor service quality throughout events, coaching team members in real time and ensuring consistent, high-level guest interaction.
* Support budget and cost control for the banqueting department, including monitoring revenues, food and beverage costs, breakage and overtime.
* Ensure all operations comply with hygiene, health & safety and fire regulations, and that team members follow all SOPs at all times.
Profile & requirements
* Several years of experience as Banqueting / Conference & Events Manager or Supervisor in a large conference hotel or major event venue, confident handling high-volume, multi-room events.
* Proven leadership skills with experience managing and developing sizeable service teams, including casual and part-time staff.
* Strong organisational talent, able to manage multiple events simultaneously and stay calm under pressure.
* Hands-on leader who enjoys being present on the floor, leading by example and supporting the team during peak periods.
* Excellent guest-focus and communication skills, comfortable interacting with demanding corporate and private clients.
* Very good German skills (C1) and good English required; additional languages are an advantage in the international Frankfurt market.
* Willingness to work shifts, weekends and public holidays, in line with event schedules.