Location: Kleve, Germany (NRW)
Shape quality. Take ownership. Make a difference for patients.
Are you looking to do more than just manage — to truly make an impact?
Do you enjoy building structures, developing teams, and ensuring the highest quality and safety standards are met?
Then Medline is the right place for you.
With over 43,000 employees worldwide , Medline is one of the leading companies in the healthcare industry.
Our mission is clear:
Improve patient care
Deliver innovative, practical medical products
Provide sustainable and safe solutions for clinical environments
With us, you will work close to real-world practice while being part of a globally connected organization .
Collaborative. Reliable. On equal footing.
As a Manager Quality & Vigilance (m/f/d) , you will take on a key role within our QARA team in the EMEA region .
You will actively shape the future of our Complaint Handling and Vigilance function — strategically, operationally, and most importantly, together with your team.
You don’t just manage processes – you develop people and structures.
Lead, develop, and coach a team of Complaint & Vigilance Specialists
Own the end-to-end complaint handling process — from intake to evaluation and reporting
Ensure full compliance with all regulatory requirements (e.g., EU MDR)
Continuously improve processes, tools, and workflows
Collaborate closely with cross-functional stakeholders (QA, Regulatory, Clinical, Product Management)
Act as a key contact for authorities and support audits and inspections
Establish and monitor relevant KPIs to ensure transparency and high quality
In short:
You ensure that quality, safety, and compliance are embedded throughout the entire product lifecycle.
Degree in a scientific, technical, or medical field
Several years of experience in the medical device industry, ideally in Complaint Handling / Vigilance
Leadership experience, ideally across multiple locations
Strong knowledge of relevant regulations (e.g., ISO 13485, MDR 2017/745)
Structured, analytical mindset and strong problem-solving skills
Excellent communication skills and confidence in interacting with authorities
Fluent English; additional languages are a plus
What sets you apart:
You take ownership, think entrepreneurially, and lead with clarity and empathy.
We believe that leadership is built on trust, development, and collaboration .
Here’s what you can expect:
You actively shape processes, structures, and your team.
Work in a globally connected environment with high relevance.
We actively support your growth as a leader.
Flexible working arrangements
30 days of vacation
Company pension scheme
Additional benefits of an international company
Your work directly contributes to patient safety.
We look forward to getting to know you.
Join Medline in Kleve and help shape the future of patient safety.
Your leadership. Our trust. Shared impact.