Job Description Summary BD Advanced Patient Monitoring is a global leader in advanced monitoring solutions that expands BD's portfolio of smart connected care solutions with its growing set of leading monitoring technologies, advanced AI-enabled clinical decision tools and robust innovation pipeline. BD Advanced Patient Monitoring's technologies are often used simultaneously with the BD Alarisu2122 Infusion System in the operating room or intensive care units. The combination of BD's new advanced monitoring and existing infusion platforms enables future innovation opportunities for closed-loop hemodynamic monitoring and IV fluid and medication administration by integrating combined company data sets and interoperability capabilities. BD Advanced Patient Monitoring is operated as a separate business unit with Edwards Life Science. Job Description Why Join Us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, youu2019ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us We are offering more flexibility! This position can be either full time or part time based on need and individual agreement Primary responsibilities include goal driven evaluations at customer sites with the aim to develop and implement standard operations procedures (SOP) which could improve patient outcome - ensure evaluations are targeted, well planned and executed in a professional and timely manner. Scale up clinical programs in other sites by sharing problem statement, solution and outcome Cooperate with Regional Sales Manager, PEMA and EU Marketing in developing and implementing a strategy in line with BD APM vision to meet the needs of the market. Responsibilities: Perform with an objective to achieve account action plans and reach sales and profit targets as defined in the annual sales plan in the specified accounts Monitor and coordinate services rendered by distributors and/or agent to ensure Customer satisfaction Support commercialization and product launch with customers Build and manage customer relations Ensure that customers are provided with adequate technical, product and in-service support, train customers on product use and ensure after sales service by a continued follow with of the Customers Conduct market research u2013 continuously monitor market data, competitors and changes in market trends, and regularly report to Regional Sales Manager Build and manage relationships with Key Opinion Leaders and hospital management Support Regulatory Affairs dept. on the registration of the products Assist in securing payments from Accounts. Cooperate with Customer Service dept. regarding order management, inventory levels and warehouse forecasts Support participation at tenders. Overview Technical service activities and coordinate external technicians Ensure Complaint handling in accordance with BD Advanced Patient Monitoring SOP and perform Field Corrective Actions Coordinate the organization of BD Advanced Patient Monitoring participation to local seminars, medical exhibitions and trainings Coordinate Customersu2019 participation at educational events and congresses organized by BD Advanced Patient Monitoring or the third party Implement marketing strategies. Collaborate with sales colleagues on the effective use of selling process and tools Manage installed base of control monitors: transfers, fixed assets, update software including profitability analysis Your Profile Experience in clinical support with medical devices and/or clinical experience Required Experience in advanced hemodynamic monitoring preferred Proven expertise in MS Office Suite and ability to operate general office machinery Strong written and verbal communication skills, presentation, and interpersonal relationship skills including negotiating and relationship management skills Excellent problem-solving and critical thinking skills Full understanding of medical device regulatory requirements and documents, device accountability and adverse events reporting Fluent German and English is a Must Click on apply if this sounds like you Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. To learn more about BD visit: https://bd.com/careers Required Skills Optional Skills. Primary Work Location DEU Heidelberg - Tullastrasse Additional Locations Work Shift Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.