Job Title
Remote Pathology Technical Support Specialist
An exciting opportunity has arisen for a talented Remote Pathology Technical Support Specialist to join our team.
About the Role
This role is responsible for providing expert technical support to customers who use our innovative pathology products.
* Provide friendly, knowledgeable support after the sale;
* Manage technical support phone lines and respond to customers' questions and concerns;
* Work closely with internal teams—such as Field Service Engineers, Customer Application Specialists, Sales, Technical Excellence, and QA Complaints—to resolve problems quickly and effectively;
* Use CRM systems (OneConnect C4C and SAP CRM) to record and track customer interactions.
* Occasionally visit customers on-site to gain hands-on experience and support sales activities.
Requirements
To be successful in this role, you will need:
1. Master's, PhD, Medical Laboratory Technologist – Histopathology, or Field Service Engineer with experience in pathology laboratories;
2. Excellent technical product knowledge and remote troubleshooting skills;
3. Experience in a pathology laboratory or similar environment is preferred;
4. Proficiency in computer and software applications.
5. To effectively support our Nordic and EMEA customers, the successful candidate must demonstrate proficiency in the following languages:
* German – mandatory;
* French – preferred;
* English – mandatory.
What We Offer
We offer a dynamic work environment focused around delivering best-of-class customer service, along with comprehensive training and development opportunities to help you excel in your field.
* Stock Purchase Plan;
* Life Insurance;
* Pension;
* Healthcare;
* Employee Assistance Program;
* Holiday; and Company activities.
We also prioritize work/life balance and provide remote working options for this role.