About Us Surgerii Robotics is a fast-growing medical technology company focused on single-port surgical robotic systems. We are expanding into the European market, working closely with leading hospitals to deliver next-generation minimally invasive surgical solutions.
We are seeking a Customer Service Specialist based in Germany to support our hospital customers during early-stage market development.
This role combines customer service, coordination, and on-site support, requiring close interaction with clinical users and internal teams.
Provide day-to-day customer support, including handling inquiries, issues, and service requests
Maintain regular communication with hospital stakeholders (surgeons, nurses, procurement, etc.)
Track and document customer feedback, service cases, and follow-up actions
German speaker; fluent in English (mandatory)
Previous experience in medical devices / surgical equipment / healthcare industry is required
Experience in customer service, customer support, or hospital-facing roles
Comfortable working in hospital environments
Experience supporting capital equipment (e.g., surgical systems, imaging, robotics, etc.)
Basic technical understanding of medical devices