You are an essential part of our dedicated team, responsible for providing professional and reliable support to our clients across Europe.
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Key Responsibilities
* Manage all customer inquiries in a solution-oriented manner, ensuring high levels of customer satisfaction.
* Develop and implement strategies to maintain agreed service levels (scope, time, quality, costs).
* Collaborate with other departments and international subsidiaries to achieve shared goals.
Requirements
* Bachelor's degree in a relevant field or equivalent experience.
* Proven experience in customer service or support, preferably in a digital environment.
* Excellent communication skills and a strong focus on customer needs.
* Proficiency in German and English (spoken and written).
* Strong team player with a focus on quality and calm under pressure.
* Affinity for software (SaaS) and IT, with flexibility to work outside office hours.
About Us
We are a leading international cloud provider specializing in compliance & ethics, data privacy, sustainability management, and investor relations. Our products help over 10,000 companies worldwide meet complex regulatory requirements, minimize risks, and transparently report on business performance and societal impact.
We offer a range of innovative solutions, including EQS COCKPIT, which enables efficient management of compliance processes, policy management, and approval processes. We also provide software for human rights due diligence obligations, data privacy regulations like GDPR, and ESG management and compliant sustainability reporting.
Our goal is to empower our clients to build trust and maintain a competitive edge in the market.