Job Title
Technical Coordinator is responsible for ensuring operational efficiency with respect to workflow distribution and staff resource utilization.
* Complex activities involve significant financial, client, and internal business impact.
The role requires day-to-day oversight of processing quality and timeliness. All tasks must be processed according to Service Level Agreements (SLA).
Key Responsibilities
1. Oversight of processing quality and timeliness.
2. Ensure all tasks are processed according to SLA.
3. Collaborate with the team and group projects area on allocated projects.
4. Amend processes and controls when necessary to improve output.
5. Complete monthly Key Performance Indicators (KPIs) timely and accurately.
6. Provide input to the Team Leader and contribute in weekly team meetings if required.
7. Collaborate with internal departments to evaluate and implement changes in proposed new regulations and ensure current requirements are met.
8. Manage projects related to your environment and ensure smooth implementation.
9. Provide guidance to staff, fostering an environment that encourages employee participation, teamwork, and communication.
10. Produce daily/monthly/ad-hoc reporting.
11. Resolve asset manager's queries.
12. Assume responsibility for efficient day-to-day running of the group as a source of technical expertise.
13. Identify and highlight risks immediately to Team leader.
14. Understand background and propose measures to prevent reoccurrence.
15. Be available for clients, team members, and other teams.
16. Excellent communication skills - Fluent in English
Requirements
* Strong analytical and problem-solving skills.
* Excellent communication and interpersonal skills.
* Able to work effectively in a fast-paced environment.
* Ability to prioritize multiple tasks and meet deadlines.
* Fluent in English.
What We Offer
A competitive salary package.
Opportunities for career growth and development.
A collaborative and dynamic work environment.
Excellent communication and teamwork skills.
Fluency in English.