Hendrick Honda (South Blvd)Location: 8901 South Boulevard, Charlotte, North Carolina 28273
Job Summary:
In this role, you will serve as the vital link between customers and our service technicians, ensuring a seamless and positive service experience. Your automotive knowledge, combined with your customer service skills, will drive customer satisfaction and loyalty for our dealership's success.
Benefits:
At Hendrick Automotive Group's primary focus is to help teammates accomplish the goals they have set for themselves, their jobs and their families. It's the Hendrick Advantage. Taking care of their employees helps better care for their customers.
1. Rewarding performance based pay plans and bonuses
2. Service Advisor Onboarding Program
3. 401(k) Retirement Plan with Company Match
4. Largest privately owned auto group in the country, GREAT career growth potential
5. Paid Medical - NO COST Employee Healthcare and Prescription Plan
6. Generous paid time off/vacation and sick days
7. Basic Life Insurance
8. NO COST Employee Assistance Program
9. Employee Discounts
10. 100% Paid Manufacturer Training
11. Comprehensive employee recognition/rewards programs
12. Hendrick Automotive Group is a back-to-back winner of Automotive News'Award
13. Successful Team approach with Doing Business the Right Way Focus
Supervisory Responsibilities: This job has no direct supervisory responsibilities.
Service Advisor Duties and Responsibilities include the following:
14. Works with customer and technician to identify required maintenance.
15. Advises customers on necessary and recommended services.
16. Offers additional services and repairs to customers.
17. Computes cost of replacement parts and labor to restore vehicle to condition specified by customer.
18. Estimates cost of mechanical, electrical, or other repairs.
19. Enters itemized estimate on service order and explains estimate to customer.
20. Schedules appointments with customer.
21. Meets dealership’s standards for repair and order production.
22. Maintains CSI at or above Company standards.
23. Maintains an organized, clean and safe work area.
24. Participates in required training.
25. Records all hours worked accurately in company timekeeping system.
26. Follows Safeguards rules and regulations.
27. Demonstrates the Company’s Core Values.
28. Complies with Company policies and procedures.
29. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.
30. Other duties as assigned.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with medical conditions to perform the essential functions.
Desired Education:
o GED
√ High School Diploma
o Associate Degree
o Bachelor Degree
o Master Degree
o Doctorate Degree
Field of Study/Work Experience:
o Accounting
√ Automotive
o Business
o Human Resources
o Information Technology
Desired Work Experience:
o up to 3 years
√ 3-5 years
o 5+ years
Education/Experience:
31. College Degree, High School Diploma, or equivalent.
32. Proven dealership experience as an Automotive Service Advisor or similar role within an automotive environment with a strong understanding of automotive diagnostics and repair procedures.
33. Knowledge of Honda brand standards is a plus.
34. Familiarity with a wide range of automotive repair work including transmissions, oil changes, tire services, alignments, suspension work, brake repairs, and diesel engine diagnostics.
35. Demonstrated ability in upselling services while maintaining excellent customer service standards including honesty and transparency with customers.
36. Strong communication skills with the ability to explain technical issues clearly to customers of all backgrounds.
37. Familiarity with automotive software and service writing processes (Reynolds & Reynolds is a plus).
38. Excellent customer service skills with the ability to communicate technical information clearly and professionally.
39. Ability to process payments accurately and responsibly.
Certificates and Licenses:
√ Valid Driver’s License
o Automobile Salesperson License
Computer Skills:
Intermediate skills in Microsoft Office products. Ability and knowledge of the Dealership Management System and other web based applications utilized for operations.
Communication Skills:
Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel.
Attendance Expectations:
The position requires regular and predictable attendance. Scheduled shifts may include evening hours, weekends, and holidays.
Physical Demands:
While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; and sit.
May be exposed to load noise, vibration, exhaust fumes, and other service repair conditions.
Environment Demands:
Duties are generally performed in the service area. Responsibilities may include conducting road tests on customer vehicles. Work includes inspection of customer vehicles and frequent movement around the Service Department to convey information between customers and service technicians. Frequently interacts with customers, service manager and service technicians, and employees from various departments in the dealerships.
Verbal and Writing Ability:
Ability to read and comprehend instructions, correspondence, and memos. Ability to effectively present information in one-on-one and small group situations to customers and other employees.
Math Ability:
Ability to add, subtract, multiply and divide.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions. Ability to deal with standardized situations.
Hendrick Automotive Group's Core Values:
Servant Leadership
Servant Leaders consciously put the needs of others before their own, because to serve people is to value them.
Teamwork through Trust & Respect
Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level.
Integrity
Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make.
Commitment to Customer Enthusiasm
Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers.
Passion for Winning
Hendrick’s tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people.
Accountability at All Levels
Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team.
Commitment to Continuous Improvement
Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team.
This job description in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company.
Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply.