We are seeking a highly skilled IT Service Desk Coordinator to strengthen our internal teams.
Key Responsibilities
* Manage the team: ensuring tasks are respected, goal implementation, evaluation, recruitment assistance, and organizational support;
* Physical and telephone reception of users: organizing on-call duties and ensuring permanences are respected;
* Ticket Management: regular review of KPIs;
* IT Systems Support and Management: monthly control of 4G consumption and mobile communication costs, informing users when costs overrun or abnormal 4G consumption;
* Inventory and IT Hardware Management: managing O365 licenses, Teams phone;
* SCCM/Intune deployments: collaborating with the SCCM/Intune administrator to deploy OS and application security updates/patches on end-user machines, striving to harmonize OS and application versions;
* Maintenance du Service Desk: ensuring everything is respected;
* Moving and Installation;
* Arrivals and Departures Management;
* Deployments via Intune;
Requirements
* A technical degree in IT;
* At least 3-4 years of experience in a similar position;
* Flexible working hours (8am to 6pm);
* Good knowledge of operating systems (Windows, iOS) and network environments;
* Good knowledge base on Active Directory, AD Azure, Office 365, Exchange Online, Teams, Endpoint (Intune), Sharepoint;
* Good understanding of communication protocols (TCP/IP, DNS, DHCP,IMAP,POP,etc);
* Experience with ticket management and support tools;
* Strong communication skills and customer service orientation;
* Basic understanding of IT hardware (PCs, printers, peripherals,etc);
* Autonomous, detail-oriented, and a team player;
* ITIL certification is an advantage;
* Fluency in French and English;
What We Offer
* A competitive salary package including bonus and pension plan;
* Car leasing scheme, mobility budget;
* Lunch vouchers;
* Extra days of annual leave;
* Flexible hours & homeworking;
* Parking access;
* Canteen on site;
* Free access to our fitness room;
* Career development opportunities & continuous learning and development through a wide range of trainings on technical and soft skills;
* Company mobile phone and laptop;
* Action Teams eligible to participate (e.g. football) and classes (spinning, yoga, pilates, etc)
* Security clearance required;