David Kennedy Recruitment is working with a leading travel management, corporate card and expense management company that is looking to recruit German speaking B2B Travel Agent to join their team in Germany. Position: Travel Agent Location: Berlin, Germany (Hybrid: 1 day per week in office) Employment type: Full-time Remuneration: Base salary. DUTIES AND RESPONSIBILITIES: Deliver high-quality travel assistance through chat, phone, and email communication channels. Stay informed on travel suppliers, destinations, and internal systems to provide accurate support. Quickly evaluate customer needs, urgency, and preferences to offer effective solutions. Process hotel, flight, car rental, and rail bookings with precision and attention to detail. Educate customers on how to navigate and use self-service features within the Navan platform and mobile app. Ensure timely responses to inquiries in alignment with service level agreements (SLAs). Adhere to company guidelines and client-specific policies, maintaining compliance with global standards. Share insights and feedback with internal stakeholders to support goal tracking and process improvement. Engage in regular team meetings focused on products, travel partners, and industry trends. Keep up-to-date with travel industry standards and best practices. Maintain reliable attendance, complete required training, and consistently meet performance expectations. REQUIREMENTS: Native/fluent in German, both oral and written. Fluent in English (B2 or higher) Previous working experience in a customer service roles, ideally covering travel and hotel segments Minimum 1 year experience working with GDS systems (Sabre, Amadeus, Galileo) is mandatory Metrics driven as an indicator and motivator of success A skilled communicator who enjoys creating personalized verbal and written communication A team player who thrives in collaborating, giving and receiving feedback and lifting others up Computer literate and confident using tools such as Gmail, Zendesk, Slack and Salesforce as well as our unique, in-house, travel customer service platform Availability to complete the first 10 weeks of employment without requesting time off (excluding regular weekends) Working schedule: Monday to Friday, 7 AM - 7 PM. BENEFITS: Excellent remuneration package based on experience, skills and performance Be part of a dynamic and creative team with positive and friendly atmosphere Guidance and tools to reach your full potential Generous medical plans, dental, and vision benefits with premiums Paid parental and bereavement leave Subsidized commuter benefits Mental health support Connectivity stipends And many others!