Guest Service Manager Job Description
We are seeking a highly skilled Guest Service Manager to oversee the smooth operation of our front office team. The ideal candidate will have excellent leadership skills, be able to train and develop new employees, and provide exceptional customer service.
Key Responsibilities:
* Lead the front office team in delivering exceptional guest experiences
* Develop and implement effective training programs for new employees
* Ensure seamless operations during peak periods
* Work closely with the Front Office Manager to achieve departmental goals
The successful Guest Service Manager will also be responsible for maintaining high service standards, ensuring efficient operations, and providing excellent customer service. They will work collaboratively with other departments to achieve common objectives.
Benefits:
* Opportunities for career advancement and professional growth
* Structured online training courses for induction
* Regular staff appraisals with potential analysis
* Flat hierarchies
* Staff accommodation for new employees
* Bonus for recommending new colleagues
* Bonus for covering shifts at other hotel locations
* Guaranteed compensation for overtime
* Subsidy for the Jobticket Germany
* Employee rates from 19 euros in our own hotel portfolio and favorable employee rates with Hilton Worldwide
* Discounts for friends and family within our hotel brands and with Hilton Worldwide
* Language courses as required
* Employee events (e.g. summer party or Christmas party)
* 25% night surcharge
* Numerous internal training opportunities (Hilton University)
* Corporate benefits and program
Requirements:
* Minimum 1 year experience in a supervisory role
* Excellent communication and interpersonal skills
* Ability to lead by example and motivate team members
* Strong problem-solving and analytical skills
* Proficiency in Microsoft Office