About Us Fresenius Medical Care is a global leader in Medical Devices, dedicated to developing innovative solutions that improve patients' lives. Our mission is to create real value for our customers through high agility, quality, and efficiency. To strengthen our team, we are looking for a (Senior) Expert u2013 Commercial Processes (Care Enablement) who will play a key role in optimizing our end-to-end processes in Sales and Customer Service. Your Responsibilities: Harmonize and standardize end-to-end (E2E) processes for Quotation to Cash (QTC) on a global scale Support digitization and automation of sales and customer service processes to achieve predefined efficiency targets Establish and support global communities of practice in sales and customer service to share best practices and align on standard business processes and technology deployment Develop a vision for the companyu2019s customer master, customer service, accounts receivables processes and technology landscape and coordinate stakeholders toward implementation Responsible for leading a specific sub-process within the Quote-to-Cash end-to-end process landscape (e.g., pricing, sales master data, contract management, etc.). Lead continuous improvement initiatives focused on automation and digitization of customer interfaces, ensuring implementation across countries Represent Global Commercial Operations in IT projects related to QTC Ensure compliance with internal policies and external regulatory requirements Manage strategic projects in the customer master, customer service or accounts receivables domain, from concept to implementation Documentation and monitoring of business processes Advising employees on process-related questions, as well as on the analysis, optimization, and redesign of business processes. Planning, organizing, and conducting workshops and training sessions to optimize sales processes. Design, implement, and track KPIs to monitor and optimize performance across the entire Quote-to-Cash process. Your Profile: u2714 Bachelor Degree in Business Economics, IT, Finance, or a related field u2714 At least 7-10 years of experience in customer service, sales, business (process) management, or IT project management u2714 Knowledge of the pharmaceutical or medical technology industry is a plus u2714 Experience in IT project management and digital tool implementation u2714 SAP expertise in modules such as Sales & Distribution, Sales Master Data (Customer, Material, Pricing) and Logistic Execution u2714 Strong knowledge of pricing processes, customer service workflows, and process optimization as well as process modeling (e.g. in tools like Visio, Signavio) u2714 Excellent moderation, presentation, and project management skills u2714 Tech-savvy: Proficient in MS Office, CRM systems, SAP & modern communication tools u2714 Languages: Fluent English (spoken and written); additional languages are an advantage u2714 Willingness to travel internationally What We Offer u2705 A high-impact position with global responsibility and strategic influence u2705 A dynamic and innovative work environment with short decision-making processes u2705 Opportunities for professional growth and continuous learning u2705 A collaborative and diverse international team u2705 Competitive compensation and attractive benefits Ready for your next career step? We look forward to receiving your application! ?