The Role
Veeva is looking for a highly motivated individual with real-world life science industry experience in Regulatory Operations or Regulatory Affairs to drive customer success with our Veeva Regulatory Information Management (RIM) products in Europe. If you are a person who has a blend of experience building regulatory submissions and understanding of the key technical product features behind these processes then this could be the role for you!
Product Experts play a key role in the product organization, supporting software product managers specializing in Submissions, Submissions Archive and Publishing applications. You will advocate the voice of the customer, using your industry knowledge and experience with European/ ROW regulations to help shape the product roadmap to support regulatory document management, submission planning & tracking, electronic submissions publishing (eCTD & non-eCTD), and submission archive & viewing. Product Experts represent the product organization in online communities, customer meetings and at industry events. To realize the value of our product innovations, you will be creating valuable resources for both internal and external stakeholders.
This role is ideal for someone passionate about RIM processes, eager to collaborate with customers from end users to executives, and excited to drive their success. You should have the skills and personal characteristics to work with autonomy, proactiveness and drive – demonstrating the ability to succeed where there is ambiguity in a fast moving environment. Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement if a candidate is in proximity to an airport and able to meet travel requirements. Qualified candidates must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates).
What You'll Do
1. Be the product evangelist and provide subject matter expertise for the Veeva RIM products, especially focused on the Veeva Submissions, Submissions Archive and Publishing use cases and associated features
2. Stay up to date with the latest features and roadmap direction
3. Provide education to Veeva RIM customers in our Customer Communities (see Veeva Connect) and a range of forums Product experts are key in communicating the value of our products, the customer business problems we are solving and presenting product functionality
4. Engage with customer stakeholders to communicate product roadmap and vision
5. Contribute to best practices and process recommendations within the Veeva RIM product suite
6. Be the customer advocate for future product innovations. Gather, analyze, and prioritize customer feedback, feeding these insights into roadmap strategy and release planning
7. Collaborate with Product teams to deliver valuable content and resources for product and release communication
8. Provide cross-functional support to internal teams, including Services, Strategy, Sales, and Product Support
Requirements
9. 5+ years within the regulatory industry for life sciences in Regulatory Operations, Regulatory Affairs, or related area. Note that typical candidates will often come from Submission Publishing, Submission Managers, Regulatory Affairs Consultants and Specialists
10. Experience in using and/or implementing RIM applications and processes including substantial experience working with document management, submission building, publishing, and archiving of electronic submissions
11. Ability to understand customer business requirements and to translate them to technical product requirements, preferences, and limitations – communicated to both business and technical stakeholders
12. Ability to understand technical specifications and software development documentation, and translate them to end users and business teams
13. Experience in interacting with customers from business users, IT departments, and executive suite, as well as internal teams, both in-person and remote
14. Strong analytical skills and English skills (written, verbal, and formal presentations)
15. Self-directed team player with a positive attitude
16. Willingness to travel up to 15%
17. Based in Europe (with ability to work across time-zones)
Nice to Have
18. Veeva Product experience
19. Fluency in another European language
20. Experience performing software demonstrations and creating engaging videos
#RemoteGermany