Customer Care & Fashion Advisor (AR) ASCH
WHAT YOU WILL DO
1. Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
2. Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
3. Consistently meet the highest service and KPI standards of the department
4. Establish and maintain relationships to build a portfolio of relevant customers
5. Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
6. Previous experience in customer service within (luxury) retail or relevant customer-facing roles
7. Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
8. Familiarity with customer communication and e-commerce-related technology
9. Good computer skills, especially MS Office
10. Conscientiousness when handling customer data
11. Flexibility, resilience, and the ability to work as part of a team
12. Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus
WHAT WE OFFER
13. Up to 32 days of holiday, depending on the length of service, starting with 28 days (excluding public holidays and weekends)
14. Mobile office with up to 20% of your total contracted hours (job and position permitting)
15. 10 days/year of mobile office abroad in EU-countries (job and position permitting)
16. Comprehensive 4-week initial training and buddy program, including in-depth training for the first 2-3 weeks, followed by ongoing sessions in the subsequent weeks and months
17. Training opportunities for development
18. Language & e-learning courses
19. Staff discount of up to 30%
20. Company pension scheme
21. Discounted membership for selected sports platforms & gyms
22. Discounted travel card & shuttle service
23. Access to LinkedIn Learning
24. Individual support on mental health & well-being (e.g. compatibility work and family life)
25. Social Day
26. Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations.
Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience.
Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.