As the world’s pioneering local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We are on the lookout for a Specialist, Product Operations, Korean Speaking - (Logistics, Service) to join the Service product line on our journey to always deliver amazing experiences.
In our Logistics Team, you’ll tackle high-impact challenges that make last-mile delivery efficient, affordable, and sustainable. Each enhancement you contribute will help Delivery Hero optimize delivery operations, supporting expansion into new areas like grocery and retail.
Our Service Product line is responsible for all customer, vendor and rider support-related products, including our in-house agent-facing tools for customer issue resolution. Within the Product line, you will be responsible for the performance of our products and work very closely with our product, analytics and data science teams and different entities across the globe to optimize them in order to maximize the value (both cost and top-line) to the business.
You promote a data-driven culture by setting adoption KPIs, regularly tracking rollout success, and reporting progress to senior leadership through clear dashboards and executive insights.
You drive feature adoption and impact through, onboarding sessions and training that ensure teams are fully equipped and aligned.
You are fluent in Korean and English, with strong communication skills.
You have 2-4 years of relevant experience (not counting internships) in a consulting or tech company, working in functions like product operations, contact center operations, customer experience or operations excellence
You have at least a Bachelor’s degree in a quantitative subject - e.g. mathematics, engineering, business administration
proficiency in Excel, Google Sheets, and/or data visualization tools (e.g., Looker, Tableau, Power BI)
Make the most of our hybrid working model and join the team for face-to-face connection and collaboration in our beautiful Berlin campus 2 days a week
We offer 27 days holiday with an extra day on 2nd and 3rd year of service
We will support you in developing yourself and your career growth opportunities: 1.000 € Educational Budget, Language Courses, Parental Support and access to the Udemy Business platform to explore a variety of online courses.
Health Checkups, Meditation, Gym & Bicycle Subsidy
Whatever you call it, we’ll help you with it: Employee Share Purchase Plan, Sabbatical Bank, Public Transportation Ticket Discount, Life & Accident Insurance, Corporate Pension Plan
The power of getting together over some food is unrivaled. Digital Meal Vouchers, Food Vouchers, Corporate Discounts. We encourage you to let us know if you need any accommodations or specific accessibility support to ensure a smooth interview experience—just include it in your application.