TasksTasks
As a (Senior) ServiceNow AI Specialist you will be a key driver of strategic and technical AI solutions on the ServiceNow platform. Your mission is to design, build, govern and scale AI-enabled workflows, agentic systems and intelligent automation that deliver measurable business impact for our clients. You will work across the entire AI-capability stack (from Use Case Strategy and AI Agent Studio development to centralized AI governance with AI Control Tower).
1. Develop, configure and extend AI Agents using AI Agent Studio and Now Assist components to create autonomous task-executing systems that solve real business problems
2. Architect and implement AI-centric workflows aligned to client goals using ServiceNow’s AI Platform (AI Agent Fabric, Now Assist, Predictive Intelligence, AI Search)
3. Integrate and enhance ServiceNow AI capabilities with third-party models/tools while maintaining enterprise-grade governance and security
4. Design and maintain AI governance strategies using AI Control Tower, ensuring visibility, compliance, risk mitigation and measurable impact across all deployed AI agents and models
5. Implement custom scripts, integrations and advanced logic using JavaScript, REST APIs, Flow Designer, IntegrationHub and further ServiceNow best practices
6. Provide technical thought leadership, contribute to pre-sales and solution proposals, and represent MHP in client workshops.
QualificationsQualifications
To be well-prepared for your path as a (Senior) ServiceNow AI Specialist, you bring the following qualifications:
7. Completed Studies and at least 3 years of hands-on experience with ServiceNow platform implementation and development
8. Passion for AI-enabled solutions on ServiceNow, ideally including AI Agent Studio & Now Assist AI agents or AI Control Tower governance and lifecycle management
9. Expertise in Flow Designer, IntegrationHub, REST, data modeling and integrating AI models and enterprise systems
10. Your way of working is characterized by excellent communication with a consultative mindset and client-facing experience and ability to translate complex business needs into scalable technical designs
Important information before departure:
11. Start: By agreement - always at the beginning of a month
12. Working hours: Full-time (h); vacation days
13. Employment type: Permanent
14. Area: Consulting
15. Language: Fluent in English, German is a plus
16. Flexibility & willingness to travel
17. Other: A valid work permit; if needed, we can apply for the work permit as part of our recruiting process. The procedure takes time and may affect the start date.