Description:
Customer Service Representative – German Speaking
Gdańsk, Poland
8,495 PLN gross/month (49 PLN/hour) + bonuses
Start Date: Mid-July
About the Role
You'll handle travel related customer inquiries, resolve issues, and help guests book stays. This is an office-based role in Gdańsk.
Please note their is no relocation so candidates must live in the Gdansk area.
Working Hours
* Shifts between 7:00 AM – 9:00 PM, Monday to Sunday
* Expect to work 2 weekends per month
* Full-time (40 hrs/week) or part-time (25–30 hrs/week) options
* Part-time salary is calculated pro rata
What You’ll Do
* Respond to customer inquiries via phone and email
* Handle bookings, complaints, and account issues
* Deliver fast, friendly, and accurate support
* Manage multiple tasks at once
* Follow company policies and hit performance targets
* Escalate and resolve complex cases when needed
Languages Required
* German (C1)
* English (C1/B2)
Compensation & Bonuses
* 8,495 PLN gross/month (based on full-time)
* Retention Bonus: Up to 1,500 PLN every 6 months
* Performance Bonus: Up to 5% monthly
* Anniversary Bonus : $150 gift after 1 year