Grateful to have someone who counts on you? Our Spare Parts Coordinators are! We are currently recruiting for the position of Spare Parts Coordinator for JBT Marel RFS (Retail Food Solutions). This role will be based in Osnabruck and focus on supporting our Customers in the DACH region with spare parts processing, orders, and related requests. With your affinity for technical and commercial insights and your listening skills, you quickly understand what the customer's problem is and you ensure proper resolution of the issue. Main tasks Receive and process spare parts requests, being quotations, orders, return requests, delivery and price inquiries, from customers or internal organization Follow all parts requests through to their completion Prepare and follow up on spare parts quotations Communicate with supply chain on availability, delivery dates or other important matters related to spare parts delivery Escalate and resolve compromised service levels or customer expectations related to spare parts issues Provide information as required for spare parts forecasting and demand planning Plan and prepare spare parts packages for planned maintenance activities Be empathetic and work as an advocate for customers Ensure customers’ needs are met quickly and efficiently Communicate regularly with other individuals/departments within the organization Other duties assigned due to the need of the business Who are we? JBT Marel (John Bean Technologies Marel) is the global leader in developing, manufacturing, and servicing processing systems for the food industry. With more than 12,000 employees on 6 continents and 25,000 customers in over 140 countries, we work every day toward our goal: transforming the future of food. We help producers feed a growing global population more efficiently, safely, and sustainably. What’s in it for you? There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel. You can expect: Freedom to take initiative and make a real impact in a growing global business An environment of trust and respect with space to explore and fail A network of specialists who are always willing to help A healthy work-life balance with 30 vacation days and flexible working arrangements. After the probationary period, working from home is partially possible. Endless possibilities to keep learning: access to Linkedin Learning and Busuu language learning To get a career instead of a job. We have many opportunities for internal growth; and we encourage it! What kind of a person are you? We encourage each of our 12,000 employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcome new colleagues from all walks of life. To be successful in this role, we also expect you to: Have knowledge of Spare Part processes and warehousing, ideally worked in a Sales or Service environment Have experience in using a corporate ERP system, e.g. SAP, Navision, S4, Dynamic Axapta or similar Be a problem solver who works well under time constraints and with possible production setbacks Be a team player; that enjoys working with people and deals well with feedback Have a strong service mindset and ability to follow through and respect deadlines. Good grammar and communication skills in German and English Forklift license or willingness to obtain a license. Interested? So, if you want to feel grateful to have someone who counts on you, please apply to this role. For more information / questions please contact our Talent Acquisition Business Partner, Niels Spit: niels.spit@marel.com LI-NS1 LI-Hybrid