Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 01/31/2026
Technical Sales Support & Customer Service Specialist
We are seeking a Technical Sales Support & Customer Service Specialist Benelux to join our Sales & Service team. You will be responsible for supporting our local sales team and customers with high focus on spare and wear parts as well on capital investments, mainly for our dewatering, hydrometallurgy, pump and cyclones business.
This position will be in the Netherlands or Belgium, whatever suits best, but we are happy to offer flexible working arrangements, including hybrid options. It involves limited amount of travelling in Benelux to visit our clients and support with your technical expertise.
Responsible Region: Netherlands, Belgium, Luxemburg
Office Location: Belgium or Netherlands
Reports to: Manager Sales, Benelux
1. Responsible to deliver profitable business growth from allocated territory and sites for all Metso products. Responsibility to create relationships with the people at customer site and share those with the organization, connecting key interfaces. Orchestrates Customer satisfaction surveys and closed loop activities and ensures continuous improvement activities. Maintains and shares information of Metso installed base. Supports Accounts Receivable and payment collections. Execute technical support on site for allocated sites whenever needed. Order entry and processing in the SAP system as well as in our CRM System. Complete order processing, including quote creation and follow-up, as well as invoicing and follow-up Technical and commercial handling of inquiries and complaints Communication with factories and customers Planning and commercial processing of service orders for our technicians Support sales in keeping our CRM System permanently up to date, with information about opportunities, potential, clients contact details and install base
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