Take off with us!
We offer exciting projects at our renowned customer Airbus Defence and Space and we are looking for a motivated employee for the position "Service Manager" (f/m/d) Extended Enterprise
Your tasks:
* Prepare, implement and realise services during the Life Cycle
* Ensuring of the customer satisfaction in regards of the services, products and service support
* Identifying opportunities to offer new services, products and service support
* Acting as contact person for all internal and external stakeholders around the Extended Enterprise services
* Performing performance reviews
* Support in case of escalations, finding a solution and carrying out the necessary steps to maintain a trusting cooperation. Monitoring of the service quality based on existing SLAs
* Ensuring smooth Entry-into-Service whenever a new Extended Enterprise solution is implemented
Your profile:
* Completed studies in the field of computer science or a comparable qualification
* Experience in the field of IT / information systems, aerospace and project management
* Experience in service management and stakeholder management
* Basic knowledge in Extended Enterprise processes, methods and tools
* Knowledge in JIRA & Confluence
* Basic knowledge about network and virtualisation technologies
* Negotiation-level English skills
* Spanish, German and/or French would be a plus
* Advanced communication skills in international environment
We offer you:
* Permanent employment contract
* Perspective to be taken over at our customer
* Salaries above the general pay scale and incentive compensations (bonus)
* Equal pay model
* Company pension scheme with employer subsidy
* Well-directed training and further education opportunities
* Employee recommendation program with attractive compensations (bonus)
* Individual and local support and advice
* Travel allowance
* Assumption of costs for work cloth and health examinations
* fleixible working hours and partly home office
* Innovative and leading companies like Airbus Operations, Airbus Aerostructures, Airbus Defence & Space, Premium Aerotec, Airbus Helicopters and the aerospace supply industry