Job Title: IT Service Desk Analyst (VIP Support) Location: Frankfurt, Germany (5 days in office) Salary: €45,000 Benefits Language Requirement: German (Both verbal and written required) Skills required: Need to be experienced in supporting Senior execs (white glove support for partners/ VIP support), Office 365 support, Azure, Intune, Topdesk or ServiceNow, Interpersonal skills, Networking: troubleshooting (Meraki: reasonable understanding), Hardware( Lenovo, HP), Mobile devices, Mac OS, Jamf, Teamviewer, Rebuilding devices, Presentation skills, Teams troubleshooting, Knowledge management: Overview We are seeking a proactive and customer-focused IT Service Desk Analyst (VIP Support) to join a dynamic enterprise environment. This role is ideal for someone who combines strong technical troubleshooting skills with excellent communication and stakeholder management abilities, particularly when supporting senior executives and business-critical users. Key Responsibilities Provide high-quality 1st line plus support across Windows/Microsoft, Apple (macOS), and mobile platforms Troubleshoot and resolve issues related to Office 365 and Microsoft Teams Perform device builds, rebuilds, and provisioning for end users Diagnose and resolve basic to intermediate networking issues (connectivity, VPN, Wi-Fi, etc.) Log, track, and manage incidents and service requests using ServiceNow Maintain and update knowledge base documentation to ensure continuous improvement Deliver clear, professional communication to both technical and non-technical stakeholders, including senior leadership Key Skills & Experience Proven experience in a Service Desk / IT Support (VIP Support) role Strong knowledge of Microsoft 365, Teams, and endpoint support Experience supporting macOS and mobile devices (iOS/Android) Familiarity with ServiceNow or similar ITSM tools Solid understanding of networking fundamentals Excellent problem-solving, communication, and customer service skills Ability to work in a fast-paced, professional services environment Skills Networking Troubleshooting ServiceNow Office 365 Interpersonal Skills Operating Systems VIP