Working at Freudenberg: We will wow your world!
Responsibilities:
1. Manage the entire customer order process, including quotation preparation, order intake, document dispatch, accounts receivable management, complaint handling, and credit note creation
2. Perform operational SAP tasks such as order entry, invoicing, shipping documentation, returns processing, monitoring open items, complaint registration, and handling delivery schedules
3. Prepare and coordinate time-sensitive shipments within order management, ensuring close collaboration with the warehouse for smooth logistics processes
4. Ensure high service levels through efficient handling of customer requests and strong cross-functional internal coordination
5. Manage order processing, including clarification of delivery dates and shipment status
6. Support and advise the sales team to further develop customer relationships and strengthen customer retention
7. Participate in or lead projects aimed at continuous improvement of internal processes
8. Manage digital sales channels (e.g. EDI, eCommerce, customer portals)
9. Continuously develop knowledge in the field and in Customer Care-related topics (e.g. OPEX, customer visits with sales team)
Qualifications:
10. Successfully completed commercial training or a comparable qualification
11. Several years of professional experience in Customer Service, Customer Care, or a similar customer-oriented role
12. Strong proficiency and extensive experience with ERP systems (SAP), MS Office, and CRM tools (e.g. CX)
13. Very good command of German, both written and spoken
14. Strong customer and service orientation, combined with excellent communication skills
15. Structured, accurate, and independent working style
16. Team player with resilience and flexibility