IT Infrastructure Process & Service Engineer - Network & Connectivity
Entity: Daikin Europe HQ Job Category: Information Technology Solutions Location:
Oostkamp, West Flanders, BE
Job Requisition ID: 2407
Are you a detail-oriented professional with a passion for maintaining high-quality IT services? We are seeking a highly skilled Process & Service Engineer to join our Network & Connectivity team.
In this role, Your expertise will be critical in maintaining and optimizing our network infrastructure. You will monitor the services, manage incidents, ensure SLAs are met, and coordinate small changes within the environment. Your proposed process improvements will ensure seamless service delivery.
Collaboration with managed service providers and internal stakeholders will be central to your success.
Key Responsibilities:
1. Take care of the network domain by demonstrating strong expertise in LANs, WANs, firewall management, proxy services, remote access and network security.
2. Provide valuable insights for network architecture and design and stay up to date with industry trends and emerging technologies.
3. Oversee incident management and ensure adherence to SLAs.
4. Communicate with the business during outages to provide updates and resolutions
5. Coordinate and manage small changes within the IT environment (change management).
6. Establish, maintain, and ensure compliance with IT processes. Align processes with internal policies and practices, and continuously improve their efficiency and effectiveness.
7. Collaborate closely with internal technical teams and external partners.
8. Maintain delivery within the defined budgetary framework
Essential Skills:
9. Strong knowledge of Cisco enterprise routing & switching concepts
10. Expertise in TCP/IP, DNS, DHCP and other core network protocols
11. Firewall concepts (access control, IPS, web filtering, …) are well-known to you
12. Broad knowledge of SASE solutions (Palo Alto platform) & VPN technologies
13. Familiar with Arista/VeloCloud SD-WAN deployment
14. Awareness of cybersecurity best practices
Key Attributes:
15. Master’s degree in Information Technology, Computer Science, or a related field.
16. You’re optimistic in life and think about solutions, not problems.
17. Strong team player.
18. Familiarity with service management practices and their application.
19. Excellent communication skills in English & Dutch (written & spoken)
20. Willingness to travel for short business trips abroad.
21. Experience within the related technologies is a plus, but enthusiasm, curiosity & grinta beats experience any day.
22. Certifications such as CCNA, CCNP, ITILv4, CompTIA+ are a plus
Why Join Us?
At Daikin Europe, we foster an environment of innovation, collaboration, and professional growth. As an IT Infrastructure Process & Service Engineer, you will have the opportunity to work on state-of-the-art technology, serving 8000+ users all over EMEA. Your efforts will be an essential component in our ability to provide a stable & efficient IT process & service to our internal & external customers.
If you are passionate about technology and looking to make a significant impact, we would love to hear from you. Apply now and be part of our forward-thinking team!