Director Commercial Operations (m/f/d)
Location
Hybrid in Munich (minimum of 2-3 days a week from the office)
About Us
Usercentrics is a global leader in data privacy and privacy‑led marketing solutions. We unlock the potential of data privacy to empower a thriving digital ecosystem, enabling growth without compromising compliance.
Why join Usercentrics?
We are a fast‑growing, diverse, international team of tech enthusiasts and entrepreneurially‑minded people. Our culture focuses on continuous development, positive collaboration, flexibility, and a vibrant work‑life balance. We offer personal development budgets, language courses, and more, depending on location.
Your Tasks
* Partner closely with the CCO and Commercial leaders to shape and execute the Commercial strategy, aligning priorities across business development, sales, customer success, and partnerships.
* Design, implement and continuously develop the revenue architecture across Commercial teams in alignment with our PLG strategy.
* Act as a thought leader and advisor to Commercial teams, offering insights and recommendations to optimize performance and achieve business goals.
* Own and manage key strategic projects in the Commercial department and act as the central contact person for strategic projects of other departments.
* Develop and implement and continuously improve strategies to optimize Commercial processes across sales, customer success, and partnerships.
* Identify inefficiencies and implement streamlined workflows and communication channels to enhance cross‑functional collaboration.
* Establish scalable frameworks for pipeline and deal management, account management, partner management, customer retention, and revenue forecasting.
* Lead and oversee the training and enablement team to ensure all Commercial teams and partners are equipped with the knowledge, skills, and resources required to succeed.
* Develop and execute enablement strategies, including onboarding programs, ongoing skill development, and tailored training for sales, customer success, and partnerships.
* Collaborate with revenue leaders to align enablement initiatives with strategic objectives, addressing gaps in knowledge, process, and execution.
* Measure the impact of training and enablement efforts through performance metrics, ensuring continuous improvement and alignment with business outcomes.
* Lead the annual planning cycle for the Commercial organization, including setting revenue targets, headcount planning, territory design, and budget allocation.
* Develop forecasting models and scenario planning tools to support strategic decision‑making.
* Ensure alignment between corporate goals, departmental objectives, and individual KPIs.
* Manage and optimize CRM and other commercial tools, ensuring they support team needs while continuously optimizing software expenses.
* Drive the adoption of tools and systems that improve team productivity and efficiency.
* Closely collaborate with our Data & Analytics team to build and maintain dashboards to provide actionable insights into performance metrics, customer health, and pipeline progression.
* Monitor key performance metrics and identify trends to inform decision‑making.
* Oversee forecasting, pipeline management, and customer health reporting to ensure data accuracy and transparency.
* Translate complex data into strategic recommendations that support business growth and profitability.
* Ensure data quality, consistency, and accessibility across teams.
* Build and lead a small but high‑performing commercial operations team, providing mentorship and guidance.
* Foster a culture of continuous improvement and innovation within the team.
You Bring
* Strong leadership capabilities and proven leadership experience (3+ years) in leading, managing, and fostering the professional development of a high‑performing team in the tech / software environment.
* 5+ years in a revenue operations, sales operations, or GTM strategy roles, with experience in B2B SaaS environments.
* Strong experience in designing and managing strategic planning cycles, GTM processes, and cross‑functional initiatives.
* Exceptional analytical and strategic thinking skills, with the ability to synthesize complex data and present clear, actionable insights.
* Deep understanding of sales, customer success, and partnership workflows, including key performance metrics and operational best practices.
* Expertise in CRM systems (e.g., Salesforce, HubSpot) and other revenue tools, with a focus on driving adoption and value.
* Excellent project management skills, with a track record of managing complex, cross‑functional initiatives.
* Excellent communication and interpersonal skills, with the ability to influence senior stakeholders and collaborate across teams.
* A proactive, problem‑solving mindset with a strong focus on execution and results.
* Demonstrated ability to lead both strategic projects and day‑to‑day operations effectively.
* Experience in scaling revenue operations for a high‑growth company, ideally with €50M+ ARR.
* Familiarity with partner management tools and processes.
* Knowledge of subscription‑based business models, including customer retention and expansion strategies.
* Bachelor’s degree in Business, Data Analytics, or a related field (Master’s preferred).
About Our Culture
We are driven by our values #BeBrave, #BetterTogether, #LeadbyExample, #InnovateWithPurpose, #PassionForPrivacy, #GiveBack and #ComeAsYouAre. They guide us in everything we do, inspiring us to do our best every day. We foster a diverse, equitable, and inclusive environment (DEI) where everyone feels valued, respected, and empowered to reach their full potential.
Seniority level
* Director
Employment type
* Full‑time
Job function
* Business Development and Sales
* Software Development
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