BD is a global medical technology company that is advancing the world of health by improving medical discovery, diagnostics and the delivery of care. BD leads in patient and health care worker safety and the technologies that enable medical research and clinical laboratories. The company provides innovative solutions that help advance cellular studies and genomics, enhance the diagnosis of infectious disease and cancer, improve medication management, promote infection prevention, equip surgical and interventional procedures, optimize respiratory care and support the management of diabetes. The company partners with organizations around the world to address some of the most challenging global health issues. The Global Business Services (GBS) team helps drive BD forward by seeking out and implementing innovative ways to operate effectively and efficiently. We are seeking a dynamic and innovative Customer Master Data Steward for our Quote-to-Cash service line
The Master Data Steward for Quote to Cash (Q2C) Operations is responsible for managing and maintaining high-quality master data that supports the end-to-end Q2C process. This role ensures the integrity, consistency, and accuracy of customer related master data across BD infrastructure, enabling efficient sales, order management, billing, and revenue recognition.
Master Data Management for Q2C:
Maintain and govern master data related to customers, pricing, contracts, and billing terms.
Ensure alignment of master data across CRM, ERP, CPQ, and billing platforms.
Monitor and resolve data discrepancies that impact quoting, order processing, invoicing, and collections in partnership with CMDO team
Data Governance & Quality:
Enforce data standards, naming conventions, and validation rules specific to Q2C operations.
Collaborate with Sales, CMDO, Finance, Legal, and IT to ensure data accuracy and compliance.
Conduct regular audits and cleansing of Q2C-related master data to support operational efficiency and reporting accuracy.
Support Q2C process improvements by identifying data-related bottlenecks and recommending solutions.
Participate in system implementations and upgrades, ensuring master data requirements are met.
Provide input into automation and workflow enhancements that depend on clean and structured data.
Act as an in-country liaison between QTC regional teams, commercial teams and technical teams to resolve master data issues.
Train and support end-users on data entry standards and Q2C data governance policies.
Facilitate cross-functional data stewardship meetings focused on Q2C data domains.
Bachelor's degree in Business Administration, Information Systems, Finance, or related field.
Experience: 3–5 years of experience in data stewardship or Q2C operations, preferably in a global or enterprise environment.
Deep understanding of the Quote to Cash lifecycle and its data dependencies.
Salesforce), ERP (e.g., SAP, Oracle), CPQ tools, order management and billing systems.
Proficient German, Polish and English
Experience with data governance frameworks
Familiarity with SOX compliance and revenue recognition standards.
Certification in data management or Q2C-related platforms (e.g., Salesforce Admin, SAP Master Data).
Lean Six Sigma qualification desirable
For most roles, we require a minimum of 4 days of in-office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work-life balance. Remote or field-based positions will have different workplace arrangements which will be indicated in the job posting.