Your mission
* Lead daily operations of our fraud management team, including case triage, transaction monitoring, and payout approvals across multiple regions and time zones.
* Coach and develop a growing team of fraud managers to identify sophisticated threats such as bot activity, geo-spoofing, device risks, and account takeovers (ATO).
* Design and refine fraud processes, from rule-tuning and investigation workflows to automated remediation and risk-based decisions.
* Partner cross-functionally with Product, Engineering, Legal, Compliance, and Customer Support to embed fraud control in the product lifecycle and align risk policies with business priorities.
* Own and evolve fraud tech stack, including SIEM platforms, device-fingerprinting, and machine-learning driven scoring systems; evaluate next-gen tooling (e.g., graph analytics, risk orchestration layers).
* Report and analyze performance, including SLA adherence, loss prevention metrics, false positives, and team productivity; deliver insights to executive leadership.
* Ensure compliance with key regulatory standards (AML, PSD2 SCA, PCI DSS), and manage audits and reporting to risk and audit committees.
Your profile
* Proven experience in fraud management, risk operations, or investigations, ideally in a high-scale tech, fintech, or gaming environment.
* Leadership experience managing small to mid-sized operational teams, including hiring, coaching, and performance reviews.
* Strong analytical mindset with experience in fraud detection strategies, rule-tuning, and working with ML/AI-driven solutions.
* Solid understanding of relevant regulatory requirements (e.g., AML/KYC, SCA, PCI DSS) and experience working with legal and compliance teams.
* Excellent communication skills and ability to influence across departments and leadership levels.
* Proactive problem-solver with a bias for action and a passion for operational efficiency and automation.
Why us?
* Work Life Balance
We value rest and work life balance, we offer you 30 days of paid vacation days
* Commuter Benefits
We provide you with public transportation tickets
* Professional Development
We support you in deepening your skills and provide you an annual education budget of 1.500€
* Workation
Combine Vacation with work: we offer annual workation opportunities
* Gym membership - Wellpass
With Wellpass you can use more than 7000 Spas/ Gyms/ etc. in Germany
* Catering
We offer monthly team lunches, daily fruits and vegetables and every beverage you could wish for
* Flexibility
Benefit from flexible working hours and working from home
* Corporate Benefits
Benefit from exclusive discounts for big brands&platforms
* Diversity
We are an international team of talented people with different cultural backgrounds
* Fun and Games
We have a big socializing area to make room for having relaxing activities within the working day
* Desk Setup
Wherever you work, we will provide you with your workspace utensils
Please note: this is not a remote only position, we offer you a flexible hybrid model here in Hamburg, Germany - working from home on Mondays & Fridays, coming to the office on Tuesday, Wednesday & Thursday!
About us
Welcome! Bonjour! Selam! Olá! Hej!
We are exmox - a Hamburg based mobile marketing agency, connecting advertisers with their highest value users through our owned and operated apps. We created an innovative business model that focuses on rewarding users for testing and engaging with the apps of our clients. Our products are available in DACH, US, UK & Canada.
Right now round about 80 employees from all over the world are working here with us in Hamburg. We are a divers & funny team, always looking for new talents to join us. Looking forward to meeting you!