Job Description Summary Job Description Location: Field-based in Middle Germany / Central Germany We are the makers of possible BD is one of the largest global medical technology companies in the world. Advancing the world of healthu2122 is our Purpose, and itu2019s no small feat. It takes the imagination and passion of all of usu2014from design and engineering to the manufacturing and marketing of our billions of MedTech products per yearu2014to look at the impossible and find transformative solutions that turn dreams into possibilities. Why Join Us? A career at BD means learning and working alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, youu2019ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place. Become a maker of possible with us! We are looking for a hands-on, passionate, high-energy, proactive, dynamic Technician, with start-up, value-driven and consultative mentality, to join our team as Technical Field Service Engineer (f/m/d). You will be part of our Global Customer Service (GCS) department working in close collaboration with the Sales department and Customer Service to provide Technical Service to customers with the following duties: Customer site activities (Maintenance Infusion & Pyxis products, Repair, Installation & Implementation of CFN Infusion products, Sales Support) Technical Hot Line Technical training Service contracts Service provider coordination Service Administration Responsibilities: Develop the technical service, their relationship with sales, service, finance and customer service to enhance service function with affiliate. Serves as the technical subject matter expert for product installation & implementation, repair, troubleshooting and maintenance. Provide technical support and advice to customer service and sales for contract and tendering quotations applying professional and appropriate controls and references. Actively participate as the country representative for infusion pumps & Pyxis products with respect to escalations, complaint focus, and technical updates. Proactively propose changes in the organization to optimize local GCS processes. Identify opportunities for additional Service revenue generation. Participate to efforts on GCS standardization. Adhere to organization and department policies, quality procedures and protocols. Ensure all service communication literature is in compliance to BD Brand Identify and regulatory requirements in partnership with Marketing Communications and Regulatory departments. Qualifications: Bachelor or Technical degree (Electronic or Biomedical) Experience as Biomedical Technician, ideally in the area of Medical devices, but a new starter from the school is also possible Fluent in German, good knowledge of English both oral and written Strong technical orientation and experience supporting proprietary and standard applications. Have the ability to troubleshoot problems in a logical manner Good skills in MS Office IT Basic Knowledge (MSSQL Database and PL/SQL scripting) Ability to translate strategic vision into operational excellence Performance orientated and able to work to delivery of agreed targets Ability to travel 70% Excellent presentation and communication Ability to train others on technical matters Effective interaction with all levels of internal and external staff in problem solving and stressful situations Team player working closely with Sales and Customer Service Click on apply if this sounds like you! Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status. To learn more about BD visit: https://bd.com/careers Required Skills Optional Skills. Primary Work Location DEU Heidelberg - Tullastrasse Additional Locations Work Shift At BD, we are strongly committed to investing in our associatesu2014their well-being and development, and in providing rewards and recognition opportunities that promote a performance-based culture. We demonstrate this commitment by offering a valuable, competitive package of compensation and benefits programs which you can learn more about on our Careers Site under Our Commitment to You (https://jobs.bd.com/en/our-commitment-to-you). Salary or hourly rate ranges have been implemented to reward associates fairly and competitively, as well as to support recognition of associatesu2019 progress, ranging from entry level to experts in their field, and talent mobility. There are many factors, such as location, that contribute to the range displayed. The salary or hourly rate offered to a successful candidate is determined by their experience, education, and skills, as well as the labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location. Salary Range Information 63.600,00 u20ac - 108.100,00 u20ac EUR Annual Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.