Job Responsibilities
Responsibilities for this position include but are not limited to the following:
1. Customer service, support and troubleshooting: Solving Editron customer system-related problems, providing support and help for customers, and giving instructions and training customer. Delivering solutions in cooperation with the service team, R&D and other relevant internal stakeholders
2. Commissioning: To conduct commissioning
3. Aftersales: Supporting equipment repair process and advising customers on spare parts and other aftersales issues
4. Service Documentation: Preparing instructions, training material, and other service documentation in cooperation with team
5. Technical Support: Giving general technical support and finding solutions in cooperation with the service team
6. Training: Training customers to use and maintain Editron equipment
Background & Skills
We would expect candidates to display:
• Relevant qualifications in Electrical Engineering, alongside related safety training or certification
• Proven track record within a service or customer-facing environment
• Technical problem-solving skills and understanding of electrical drawings and documents
• Customer and service-oriented mindset with excellent communication skills, and a systematic way of working
• Team player with a positive mind-set and desire to learn new things
• IT literacy with skills in data entry and management. Experience using SAP, ERP systems, service ticketing systems or similar would be useful but not essential
• Ability to work independently in a challenging environment and ambitious situations
• Proactive approach
• Strong English (ability to understand and communicate technical terminology), with other languages being advantageous
At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.
Employee Benefits
We are excited to offer you the following benefits with your employment:
7. Bonus syste
8. Paid vacatio
9. Flexible working hour
10. Possibility to work remotely
11. Pension pla
12. Personal insuranc
13. Communication packag
14. Opportunity to join Employee Resource Group
15. State of the art virtual work environmen
16. Employee Referral Program
This list does not promise or guarantee any particular benefit or specific action. They may depend on country or contract specifics and are subject to change at any time without prior notice.