Head of BTP / BDC & AI Customer Success Management (f/m/d), Germany
Join us at SAP as the Head of BTP / BDC & AI Customer Success Management (f/m/d), Germany. This role is pivotal in driving customer success and expanding SAP's cloud solutions in Germany.
Role Overview
The focus of this position is to support customers in adopting SAP Business Technology Platform (SAP BTP) and SAP Business Data Cloud (SAP BDC) within their projects. You will lead a team responsible for implementing, expanding, and scaling business operations, fostering adoption and growth across your territory.
Responsibilities
* Lead and support your team in engaging proactively with customers to ensure mutual success, based on the SAP BTP future-ready enterprise engagement (FRE) model.
* Deliver business results through customer engagement throughout the lifecycle of SAP’s relationship with clients.
* Collaborate within the Market Unit and across the regional Cloud organization, including Sales, PreSales, Support, and Services.
* Manage a team of BTP or BDC & AI Customer Success Managers by territory to drive adoption and growth.
* Implement innovative demand generation initiatives to foster adoption and expansion of SAP cloud solutions.
* Coordinate adoption of go-to-market assets within your territory.
* Share knowledge and enable team success at scale.
Candidate Profile
* Extensive experience in account management, customer success, sales, solution management, or consulting.
* Deep expertise in SAP BTP, BDC, or AI solutions.
* Industry experience in Public, Energy & Services, Consumer Products, Retail, or related fields.
* Fluent in German and English.
* Proven success in managing complex customer situations and driving cloud consumption and expansion.
* Strong understanding of cloud solutions, delivery models, and SAP’s portfolio.
* Excellent communication and program management skills.
Locations
All SAP locations in Germany are possible, including Walldorf, Hamburg, Berlin, Ratingen, Eschborn, Gerlingen, and Hallbergmoos.
Additional Information
This role offers a chance to work with innovative SAP clients, lead strategic initiatives, and contribute to SAP’s growth in the cloud space. We value diversity and inclusion, offering a supportive environment for your professional development.
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