Support Engineer
Key Responsibilities
* Provide L1/ L2/L3 application support for based applications running in production and hosted on Client Infrastructure, and using SQL databases.
* Diagnose and resolve application defects, performance issues, and configuration problems.
* Troubleshoot and resolve application issues, ensuring minimal disruption to business operations.
* Monitor application performance and system health, identifying and addressing potential issues proactively.
* Collaborate with L1 support, development teams, and other stakeholders to resolve complex technical problems.
* Perform root cause analysis for recurring issues and implement permanent solutions. * Develop and maintain documentation for troubleshooting steps, issue resolution, and standard operating procedures.
* Assist in the deployment and configuration of applications and updates
* Execute SQL queries to retrieve data, diagnose issues, and provide insights for application support.
* Participate in on-call rotation to provide 24 7 support for critical applications.
* Communicate effectively with users, providing updates on issue resolution and system status.
* Excellent problem-solving skills and the ability to work under pressure.
* Ability to work independently and as part of a team.
* German speaking candidate with Automotive/DMS expertise
* Support on Weekends/holidays (As needed for P1 level issues)
Preferred Skills:
* Knowledge of ITIL framework and incident management processes.
* Familiarity with automation tools and techniques to streamline support processes. Previous experience in a financial or technology-driven environment.
* Analyze logs, stack traces, and system metrics to identify root causes.
* Work closely with development, QA, DevOps, and infrastructure teams to ensure seamless issue resolution. Maintain and update support documentation, runbooks, and troubleshooting guides.
* Support deployments, hotfixes, and release activities.
* Maintain and update support documentation, runbooks, and troubleshooting guides.
* Ensure adherence to SLA and provide timely escalation when required.
* Participate in on-call rotation for critical production support.
* Strong analytical and communication skills.