Meet the Team
The Customer Success Specialist (CSS) role is a strategic advisor and technical expert who engages with customers to help them achieve business outcomes by providing guidance on how to receive most value from Cisco’s technology. The role resides within the Cisco Customer Experience (CX) organization.
Your Impact
The Customer Success Specialist (CSS) role offers the opportunity to work with diverse customers, helping them achieve their business objectives while driving adoption and expansion of Cisco technologies.
As CSS you will:
1. Leverage deep technical expertise, business savvy, and automation skills to deliver consultative solutions and drive customer success.
2. Communicate complex technical concepts to diverse audiences ensuring alignment and understanding through strategic discussions and interactive presentations in both remote and in-person settings.
3. Act as a trusted advisor to large customers, understanding their unique needs. Develop and execute strategic technical adoption plans to align deployment decisions with long-term business objectives. Lead architectural initiatives and resolve product challenges within your area of expertise, collaborating with the team as needed to support the entire Cisco portfolio.
4. Collaborate with Account teams, Customer Success teams, and Partners to enhance customer adoption, address product concerns, and drive incremental growth.
5. Provide feedback to Product Management to contribute to product and offer improvements.
Minimum Qualifications
6. Proven experience in technical consulting or direct customer engagement roles, with expertise in networking domain methodologies
7. Expert-level knowledge of Cisco's Networking Architecture and the ability to integrate across multiple architectures.
8. Expertise in automation including APIs integrations.
9. Expertise with public cloud providers such as AWS, Azure, GCP and virtualization technologies.
10. BS or equivalent experience in Engineering or related field of study
Preferred Qualifications
11. Knowledge of Campus Network (Enterprise Wired/ Wireless, SD Access/ ISE), Routing & Switching and SD WAN products, Cisco Catalyst Center, Meraki.
12. Suggested Certifications: DevNet, CCNA, CCNP, or CCDP, CCIE, CISM, CISSP, or equivalent.
13. Strong customer-centric mentality with the ability to proactively understand and address customer needs.
14. Excellent communication skills to engage both technical architects and C-level executives.
15. Proven ability to work collaboratively across internal and external teams in both remote and face-to-face environments.
16. Understands high-level business landscapes, strategic priorities, and the competitive marketplace to align technical solutions with business goals.
17. Demonstrates shown execution ability with relevant technologies, driving successful customer outcomes
18. German Language skills