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Job description
The Solution Consultant (SC) is the trusted advisor to our sales reps, prospects, and customers. The primary goal of the SC is to secure revenue by delivering solutions to help our customers do their best work.
As a Solution Consultant, you will assist Sales to attain their revenue goals by ‘owning the technical win’ as part of the Account team by architecting compelling solutions to address a customer’s key work management challenges, and present a desired future state and deliver a competitive advantage with measurable outcomes. You will also serve as the subject matter expert in talent acquisition and form great partnerships, both internally and externally, with customer success as the core focus.
What you’ll deliver:
1. Lead and document discovery sessions to understand the client's business objectives and desired outcomes
2. Become a trusted advisor and expert in SmartRecruiters platform client executives and technical decision makers to provide a deep level of product knowledge with the ability to articulate market trends and the value of SmartRecruiters to develop new business opportunities.
3. Identify and present a vision of what the client’s future can look like while helping them understand the capabilities needed
4. Perform product demos tailored to the client’s needs and areas of opportunity where SmartRecruiters provides the right solutions.
5. Acts as a resource for the Sales team on demonstrations, new feature benefits, script development, checklists, and other resources to assist in the advancement of demo skills and product implementation for the entire team.
6. Continuously leverage internal learning and competitive intelligence
7. Understand industry verticals, department verticals, and challenges facing specific buyer personas within SmartRecruiters’s target market
8. Develop a repertoire of client stories to convey the value of SmartRecruiters’s solution to the customer, enabling champions to tell stories on our behalf
9. Communicate progress and expectations, escalating problems to leaders for awareness and/or resolution
10. Provide prompt and detailed handoffs to Customer Experience to deliver against the proposed solution
11. Develop a roadmap to improving your craft
Company Description
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform that allows teams to attract, select, and hire the best talent. 4,000 companies worldwide rely on SmartRecruiters to achieve hiring success—including brands like Bosch, LinkedIn, Skechers, and Visa—using recruitment marketing, CRM, AI, ATS, and a marketplace of 600+ connected vendors all within one scalable platform.
SmartRecruiters was recognized by Forbes as one of the Best Employers in 2020. We are proud to offer a collaborative, diverse, and remote-friendly work environment, as well as competitive salaries and generous equity. We believe in promotion from within, so high performance can lead to upward mobility. Needless to say, we make sure you’re taken care of. Our inclusive office environment welcomes and respects all.
Qualifications
12. Minimum of 3 years experience in sales engineering or consulting ideally in a SaaS environment
13. Solid understanding of prospect research, prospect needs discovery, outcome-based selling, and the ability to demonstrate value to prospects in order to drive company revenue and client satisfaction.
14. Proven track record successfully collaborating with various departments to inspire alignment and execution
15. Strong customer-facing and relationship building
16. Excellent ability to break down technical jargon into easy to understand, plain language
17. Engaging presentation and interpersonal communication skills
18. Technically adept, experienced with web technologies
19. Thrive on customer engagement, consultative sales, problem solving, customer education and support
20. Travel is an essential part of this position; applicants must have flexibility to travel with reasonable notice as job demands require.
21. Fluent in English and German. Other languages would be an advantage.