The Operations Manager is the voice and leader for all aspects of operations (Projects and Service) for any works physically in the respective country, or country assigned to that business unit. From time to time this role needs to liaise and work with different colleagues in different locations to ensure a common approach maintained by all Operations across all business units in Europe.
The breadth of coverage is truly end to end for any and all customers and stakeholders. Ranging from pre-sales enquiries and opportunity engagements, all the way through sales, design development, account management, project delivery, service delivery and after care. With a clear focus to drive and lead the operational stages, whilst contributing to sales and pre-sales stages to ensure alignment and cooperation between colleagues.
Engagement on this scale will require good leadership and coaching across all staff, to support those staff in delivering the best solution and outcome for our customers, whilst continuously striving to better our quality and processes.
As the Operations Manager, you will be required to drive improvements in our processes, and quality of works out in the field, along with driving the growth and increased profitability of all Projects and Service works.
Responsibilities :
* Act as a trusted advisor and escalation point for your team, and customers, identify and remove roadblocks.
* Develop and manage strategic team direction and initiatives, in partnership with the rest of the management team.
* Establishes short and long-term program objectives and ensures team members meet them, via training and mentoring.
* Develops a relationship with the decision makers of customers and promotes the company to increase customer retention and customer satisfaction.
* Monitors programmes progress and reports this in regular meetings with managers and any stakeholders funding the programme, resolving any problems as they arise.
* Assigns tasks to team members to ensure project objectives are completed as required.
* Develops regular budgets and schedules to support the programmes implementation.
* Creates and implements guidelines for evaluating the various Projects strengths and areas where improvement is required.
* Oversees all project plans and implements job procedures, so construction schedules and coordination of projects are completed to a high level.
* Carries out site walks, client risk analysis and health & safety risk assessments, to enable the company to provide a professional and cost-efficient service.
* Oversees customer orders internally and coordinates the procurement of materials, supplies and services, and controls timely delivery to jobsite, with your team.
* Determines, from review of various information, necessary changes in design, contract price, implementation plan or other activities and implements same. Devises a plan of action to remedy any project problems and implements plans to assure project profitability.
* Selects and monitors the performance of subcontractors.
* Keeps self, superiors and subordinates informed of all work and project progress.
* Maintain all records of job status, job changes, material flow and other control records and supervise the preparation and processing of reports for internal and external use.
* Assist management in forecasting and ensure accurate job management and cost control by reviewing financial statements. Monitor financial and other reports and work with other management tools to address project problems.
* Responsible for ensuring the team complete all paperwork including as-builds, purchase orders, job close out reports, handover documentation, commissioning sheets, internal company records and that jobs are handed over correctly, timely and to standards.
* Ensuring jobs are invoiced correctly and timely, profitable and revenue is received.
* Work in compliance with the company’s Health and Safety standards and requirements; with the safety of self and others in mind at all time.
* Prompt completion of timesheets, expenses and any associated paperwork for the accurate processing of costs to relevant projects.
* Take responsibility for adherence to SWI technical standards and / or customer standards on all projects.
* Build and maintain technical relationships with suppliers / partners.
* Ensure all projects that are delivered have undergone a detailed technical review at the design stage and again validated at the Commissioning stage.
* Support new company initiatives and assist in business development efforts.
* Travel to sites to meet clients and build relationships.
* Other reasonable duties maybe requested or assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Recognised Project Management qualification
* Good Project and Service level, financial understanding
* Basic level of contract management knowledge
* A good working knowledge of enterprise level access control systems for sales and design topics (not advanced technical)
* Lenel
* S2
* CCure
* AMAG
* ProWatch
* Genetec
* A good working knowledge of enterprise level CCTV and Video Management Systems for sales and design topics (not advanced technical)
* Milestone
* Genetec
* Avigilon
Education and/or Experience
10 years or more field experience of working on large enterprise level access control & CCTV systems
10 years or more experience working in the electronic security system industry
Wide range of customer base (office buildings, warehousing, datacentre, etc.)
10 years or more experience with Team leadership
10 years or more experience with Project and Programme Management
10 years or more experience with Finance Management & Contract Management
Certificates, Licenses, Registrations
Suitable ECS / VCA / SafePass (or the like) is essential.
A current health and safety competencies (SMSTS) is essential.
Ongoing training and coaching will be provided by the company to ensure this key lead role maintains and develops their own skillset and knowledge.