Service Desk Operator - Frankfurt We have an exciting opportunity for a Service Desk Operator to work at the European Central Bank As Service Desk Operator you will concentrate your activities on the following: Handling the switchboard internal/external calls Booking of meetings, including associated work orders for individual service providers Creation of tickets for all service providers Timely coordination of incoming emails and phone calls Provision of assistance to the employees on finding information related to daily processes Acting as a bridge between employees and service providers. Please note: This position is offered as a fixed-term 12 month renewed There is a potential for a further extension/permanent contract. On offer is a competitive salary and the chance to work in a fantastic international environment with a great team Skills & Experience Required Service Desk experience or similar customer-facing experience Technical know-how Very good customer service skills required Capable of adjusting and integrating into the multi-culture environment of a European organisation Friendly approach and the ability to handle complex situations is essential You shall be reliable, punctual, dress in business attire and competent to carry out the services Minimum 3 years of relevant professional experience and in case of existing academic study, 2 years of professional experience Good knowledge of MS Office (Outlook, Word, Excel) Very good communication and customer service skills English and German skills level C1 required. Only candidates who are eligible to work in Germany will be considered for this position.