Customer Alliance—Harness the power of feedback.
As tech leaders in the Voice of the Customer space, we’ve built a powerful platform empowering companies to generate, collect, follow up, and analyse customer feedback at every stage of the customer journey. Over the past 10 years, we’ve proudly helped small businesses expand their online presence and large enterprises to use local and regional insights to synchronise customer satisfaction processes across multiple locations. The result for both—major customer satisfaction growth. You can find more information about us here .
About Us
At Customer Alliance, feedback isn't just data; it's the foundation of trust, growth, and lasting relationships.
Based in Berlin’s vibrant tech scene, we’re a remote-first SaaS company with an extensive footprint in hospitality tech on a mission to help businesses exceed expectations and become truly loved by their customers. Our platform captures feedback, analyzes it with smart technology, and turns it into clear, actionable insights, helping companies in hospitality, healthcare, and automotive thrive.
We’re an international team of curious minds and passionate builders. Feedback isn’t just part of our product; it’s at the core of how we collaborate, improve, and grow.
You’ll thrive here if:
* You value impact
* You believe great ideas can come from anywhere
* You take ownership and enjoy solving hard problems
* You want to grow with a team that’s ambitious but humble
If you're ready to help shape the future of customer experience and be part of a product-led team that moves fast and thinks big, you’ll fit right in.
Your responsibilities
* Build and maintain scalable, performant, and accessible frontend applications
* Support the team in making decisions regarding technological and architectural frontend implementations
* Collaborate closely with product managers, designers, and engineers to deliver seamless end-to-end experiences
* Write clean, modular, and well-tested code (unit, integration, and end-to-end)
* Refactor and modernize legacy code
* Work on data-heavy dashboards, ensuring insights are intuitive and easy to consume
* Contribute to our design system and component library, making UI development faster and more consistent
* Share knowledge, mentor peers, and actively contribute to improving our frontend engineering culture
We expect
* +7 years of professional experience in frontend web development
* Strong proficiency in JavaScript/Typescript, and modern frontend frameworks like VueJS or React
* Strong skills in SCSS/CSS and responsive design across different browsers and devices
* Solid understanding of frontend architecture and modular component design
* Good knowledge of bundlers like Webpack or Vite
* A track record of owning and delivering complex features or projects end-to-end
* Strong understanding of object-oriented programming and software engineering best practices
* Experience with frontend testing methods (unit, integration, e2e)
Our stack:
* HTML5, (S)CSS, JS, VueJS
* Storybook
* Cypress
* Symfony 7 with Doctrine ORM
* PHP 8.4
* Scala
* Mysql
* Redis
* RabbitMQ
* ElasticSearch
* Nginx, Varnish
* Docker
* Linux
What we offer
o Remote within Germany, or hybrid work from our dedicated Mindspace office in central Berlin (Hausvogteiplatz, Mitte)
o Full membership at Mindspace (co-working), allowing you to work from any of their locations
o Budget to bring remote team members together and work in person
o Work with highly experienced, smart, and ambitious people motivated to build great products
o Earn extra vacation days each year (Start 26 days, Max 34 days)
o FitX gym membership, available at all locations