Job Description:
We are seeking a ServiceNow IRM Technical Consultant to support the implementation and customization of ServiceNow’s Integrated Risk Management (IRM) solutions. You will play a key role in delivering robust risk, compliance, and audit workflows for our clients, leveraging your technical expertise in the ServiceNow platform and deep understanding of GRC/IRM processes.
Key Responsibilities:
* Design, configure, and implement ServiceNow IRM modules including:
o Policy and Compliance Management
o Risk Management
o Audit Management
o Vendor Risk Management
o Business Continuity Management (BCM)
* Customize and extend IRM applications using ServiceNow platform capabilities (Flow Designer, Business Rules, Script Includes, UI Policies, etc.)
* Gather and analyze business requirements from stakeholders
* Build and maintain dashboards, risk indicators (KRIs), and automated workflows
* Ensure alignment with ServiceNow best practices and CSDM (Common Service Data Model)
* Collaborate with technical teams, process owners, and compliance teams to deliver scalable risk solutions
* Support UAT, go-live, and post-implementation enhancements
* Create technical documentation and knowledge transfer materials
Required Qualifications:
* Strong experience with ServiceNow IRM or GRC implementations
* Proficiency in ServiceNow scripting (JavaScript, Glide API) and configuration
* Hands-on experience with one or more of the following modules: Policy & Compliance, Risk Management, Audit, Vendor Risk
* Familiarity with regulatory standards (ISO 27001, NIST, GDPR, SOX, etc.)
* Understanding of risk and control frameworks and business processes
* Ability to translate compliance and risk needs into technical solutions
* Fluent in English (German a strong plus)
Preferred Qualifications:
* ServiceNow Certified Implementation Specialist – GRC/IRM
* ServiceNow Certified System Administrator (CSA)
* Experience with CSDM, CMDB, and integration with other ServiceNow modules (e.g., SecOps, ITSM)
* Previous consulting or partner-side experience is a plus
* Experience working with enterprise clients in regulated industries (finance, pharma, energy, etc.)
Darwin Recruitment is acting as an Employment Agency in relation to this vacancy.
Anthony Furlonge