Bruker is enabling scientists to make breakthrough discoveries and develop new applications that improve the quality of human life. Bruker’s high performance scientific instruments and high value analytical and diagnostic solutions enable scientists to explore life and materials at molecular, cellular, and microscopic levels. In close cooperation with our customers, Bruker is enabling innovation, improved productivity, and customer success in life science molecular and cell biology research, in applied and pharma applications, in microscopy and nanoanalysis, as well as in industrial applications. Today, worldwide more than 11.000 employees are working on this permanent challenge at over 90 locations. Bruker offers differentiated, high-value life science and diagnostics systems and solutions in preclinical imaging, clinical phenomics research, proteomics and multiomics, spatial and single-cell biology, functional structural and condensate biology, as well as in clinical microbiology and molecular diagnostics. Please visit www.bruker.com. At our Bruker Daltonics HQ in Bremen/ remote we are looking for a Technical Product Expert (m/f/d) timsTOF solutions.Area of responsibility is to provide technical support for our high-resolution Q-TOF product lines. The area of responsibility includes customers in Europe as well as the support of service colleagues worldwideTechnical support for customers in Europe via telephone, email and remote support toolsTechnical support for service colleagues around the world during installation, maintenance and repairsQC sample based application-related troubleshooting for hardware root cause investigation Checking of installed software products for compatibilityCoordination of spare parts deliveriesCooperation with the adjacent departments, e.g. aftermarket, production, product management and application supportSupport of the user in dealing with the systems2nd level support of service colleagues during their onsite visits in troubleshooting and repairing the systemsLogging of support and service operations in the customer management system (Sales Force CRM)Use and expansion of support tools (e.g. knowledgebase) to continuously improve processes in after-sales customer supportInitiate product improvementsactive role form participation in R&D meetings up to launch accompaning to ensure a smooth roll-out of new instruments in the marketOccasional national and international service visitsRegular onsite exchange in the factory in Bremencontroller function of escalationsCompleted studies in the field of engineering or natural sciences, technician training or similarExperience in electrical engineering, physical engineering or related fieldsExperience in the application of mass spectrometry including nano-HPLC systemsExperiences in Imaging applications is beneficial General interest in technical contexts and instrumental analysisVery good communication skills and personal charisma with integrity to build trusting relationships with customers and colleagues worldwideHigh self-motivation and the willingness to work in a team and contribute to a common goalGood organizational talent with the ability to flexibly work on several tasks with different prioritiesBusiness thinking; reliabilityVery good communication skills in spoken and written Englishgood IT skills