Description
/Preferred Qualifications
Main Responsibilities
1. Start up systems and equipment, carry out initial operation, test functions, optimize, and adjust. Explain functionality to customers. Perform acceptance, replace parts and modules, and make corrective adjustments based on key parameters. Ensure adherence to schedules.
2. Maintain systems and equipment and troubleshoot faults. Assess the technical condition of systems and equipment; advise customers on preventive maintenance if necessary. Execute agreed services under service contracts. In case of damage, clarify causes, determine the scope of damage/repair, propose technical solutions, and forward for decision. Discuss work sequence and execution on-site with other trades. Record additional or reduced services.
3. Provide suggestions for improving service options (e.g., better operating options, longer maintenance intervals), use resources efficiently.
Spare Parts Management
4. Develop spare parts strategy for Vistec parts and externally sourced parts, define spare parts and propose initial disposition, maintain spare parts lists.
Error Diagnosis
5. Diagnose and specify errors, analyze faults. Propose corrective measures, coordinate with R&D and production, and implement if necessary.
Internal Service Support
6. Support development and manufacturing in error analysis. Provide technical advice to product management and assist with documentation. Set up, commission, and maintain demo devices. Maintain supplier contacts (support with troubleshooting and quality assurance). Support the repair center (create service news, provide technical support, manage spare parts).
External Service Support
7. Support field service and customer service staff in error analysis (by phone and email). Process Clear Quest Tickets (CQ) and Customer Complaint Reports (CCR).
Documentation
8. Create and supplement reports and protocols (e.g., measurement and error logs). Adjust related documents such as system overviews, cable plans, revision plans, sometimes using DTP software.
9. Create service news. Draft, coordinate, create, and adapt installation and repair instructions.
Supervising Employees
10. Instruct and supervise employees—including those from other departments—with less experience or qualification. Monitor work execution. Check work results. Ensure compliance with safety regulations. Support employees in improving their work processes.
Training
11. Create training materials, training plans, and service documents. Instruct and train customer personnel and field service engineers, in English.
Innovation Support
12. Contribute service-related topics to new developments. Participate in project teams and grant service approval in milestone meetings. Develop adjustment/calibration concepts for service cases. Create service concepts. Test and approve service-relevant parts of application software.
Education and Experience
13. The described tasks are performed within the framework of general guidelines.
Minimum Qualifications
A qualification is required, such as completion of at least four years of university education, as well as expertise acquired through several years of specific professional experience. These skills and knowledge may also be acquired by other means.
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